When adding my AcuRite Access, I receive an error message - Device must be registered and be reporting data to claim it

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This error message occurs when the Device ID entered is not recognized by My AcuRite. To add your AcuRite Access, it must have connected to My AcuRite over your network connection and sent a minimum of one (1) sensor reading. This completes the registration requirements, which allows you to add the AcuRite Access Device ID your account.

 

 

 

  1. If the AcuRite Access was just powered up, allow up to ten (10) minutes for the device to connect and register with My AcuRite.
  2. Verify the AcuRite Access device has a network (Internet) connection.
  • The Ethernet port on your router may be malfunctioning. Try connecting the cable to another port.
  • Make sure the Ethernet cable is firmly connected. The cable may be defective and need to be replaced
  1. Verify you’ve entered the Device ID correctly, as certain letters and numbers are easy to mix up.
  • “0” is always a zero, and never the letter.
  • Look carefully to differentiate “3”, “B”, and “8”. If you’re not sure, try the alternatives.
  • Look carefully to differentiate “D” and “0”. If you’re not sure, try the other.

Possible Solutions

Verify at least one sensor is in wireless range of the AcuRite Access device. It is required for at least sensor to have batteries installed and sending data packets within the 330ft range of the Access. 

If the above requirements have been met and you are still receiving the error message, follow the steps below.

  1. Verify that there is a My AcuRite compatible sensor powered on and in range of AcuRite Access. 
  2. Press the "Reset" button an Access for a few seconds.
  3. Wait up to 10 minutes for the information to come back online.

If it still is not online: 

  1. Remove the backup batteries from the Access (if applicable). 
  2. Unplug the unit. 
  3. Wait 20 seconds.
  4. Power the unit back up by plugging the AC adapter back in.
  5. Reinsert the backup batteries (if applicable).
  6. Wait up to 10 minutes for the information to come back online. 
 
 
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