"Device must be connected and reporting data to claim it" Error


The error message 'Device must be connected and reporting data to claim it' occurs when the Device ID entered is not recognized by My AcuRite®. To add your AcuRite Access®, it must have connected to My AcuRite® over your network connection and sent a minimum of one (1) sensor reading. This completes the registration requirements, which allows you to add the AcuRite Access® Device ID to your account.


Possible Solutions

  1. If the AcuRite Access® was just powered up, allow up to ten (10) minutes for the device to connect and register with My AcuRite®.
  2. Verify the AcuRite Access® device has a network (Internet) connection. Once the Access is plugged into the router with the Ethernet cable and power adapter to an outlet, Check the Light on the Front of the AcuRite Access®. If the light is flashing red, Check the Network Connection the AcuRite Access® by Clicking Here.
  3. The Ethernet port on your router may be malfunctioning. Try connecting the cable to another Ethernet port on the router. Make sure the Ethernet cable is firmly connected to the Access. If the cable does not fit the Access Ethernet port tightly, the cable may be defective and need to be replaced.
  4. Verify at least one sensor is in the wireless range of the AcuRite Access® device. It is required for at least one sensor to have batteries installed and be sending data packets within the 330ft range of the Access. You may need to place the sensor side by side the Access to pair the units. Confirm the sensor has fresh batteries installed to confirm the sensor is not causing the issue. 
  5. Verify you’ve entered the Device ID correctly, as certain letters and numbers are easy to mix up.
  • “0” is always a zero, and never the letter.
  • Look carefully to differentiate “3”, “B”, and “8”. If you’re not sure, try the alternatives.
  • Look carefully to differentiate “D” and “0”. If you’re not sure, try the other.


If the above requirements have been met and you are still receiving the error message, follow the steps below.

  1. Remove the backup batteries from the Access (if applicable). 
  2. Unplug the unit from the Ethernet cable and the power adapter. 
  3. Wait 20 seconds.
  4. Power the unit back up by plugging the AC adapter and Ethernet cable back in. (switching to a different internet port on the router may be helpful) 
  5. Reinsert the backup batteries (if applicable).
  6. Press and hold the reset button, located on the back of the Access next to the Ethernet port, for 20 seconds.
  7. Wait up to 10 minutes for the sensor information to come back online. If the sensor does not come back online, bring the sensor next to the Access to pair and check the sensor's batteries. 


If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.