If you experience any issues opening or downloading the PC Connect software or you have an outdated version of the software, we recommend performing the following troubleshooting steps.

1. Open the control panel on your computer. Click View Devices and Printers, right-click on the Chaney device, and uninstall it.  After the name of the device is removed, disconnect the display and restart the computer. (If the display is not connected to the computer, the Chaney Device will not appear here.)
2. Confirm Windows has been updated to the latest version/build.
   NOTE: To update Windows 10, click on the Windows icon in the lower-left corner of your desktop and search 'update', then click on install now. 
3. Once your Windows version is up to date, download the PC Connect software version 2.0.4 from the link below.
   AcuRite-PC-Connect.msi
   NOTE: If you receive a prompt that the software is already installed, it was not uninstalled properly. Please make sure to uninstall the PC Connect software from your computer as the first step of this procedure.
4. Click on file manager > Windows (C:) Drive > Program Files (x86) > Acurite
   Then click on the file TempInitialConfig. Do not click on AcuRiteConnect.exe.

If you are still experiencing concerns, please contact our U.S.-based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.