My PC Connect Display readings are not being sent to My AcuRite®


If the readings of a PC Connect Display are not being sent to your My AcuRite® account, there are several causes that may result in data sharing being interrupted with use of the PC Connect software and the Indoor Display of a single Iris® (5-in-1) Weather Station.

NOTE: The PC Connect Display is the indoor unit that displays readings from a single Iris® (5-in-1) Weather Station. Using the PC Connect software installed on your computer and the USB connection between your computer and the PC Connect Display, the readings are sent over your network (Internet) connection to your account. A PC Connect Display is associated to your My AcuRite® account by its unique 12-character Device ID.


Possible solutions

  • Verify the Iris® (5-in-1) sensor is in wireless range of the Indoor Display unit and has 3-4 bars of signal strength. A sensor must be located no more than 330 feet (100 meters) from the PC Connect Display.

  • Verify the USB connection between the Indoor Display and your computer is secure.

  • Verify the PC Connect software is open and Sharing to My AcuRite® is set up and enabled. The software must be open to allow sensor readings to be sent to your My AcuRite® account.

  • Verify the 12-character Device ID entered in the PC Connect software is the same as the Device ID printed on the sticker that is located on the back of the Indoor Display.

  • Verify your computer has an Internet connection.

Please review the troubleshooting steps in the following link:

Why is My PC Connect Display Offline?


If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.