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No Sensors Listed in Available Sensors

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When there are no sensors listed in Available Sensors, this indicates there are no sensors in wireless range of the AcuRite Access®, PC Connect Display, or Direct to Wi-Fi Display (Connection Device) or it may be that all sensors are already linked to the Connection Device and are listed in My Sensors.

 

Possible solutions

If the sensor was just powered on or was recently moved to be in wireless range, it can take up to 10 minutes to become available.

 

If you are using an AcuRite Access®, no Available Sensors is commonly caused by one of the following reasons:

  • The sensor is located too far away from the AcuRite Access®. A sensor must be located no more than 330 feet (100 meters) from the AcuRite Access®.

  • The sensor has no power - insert or replace its batteries.

  • Interference with the AcuRite Access® radio reception - be sure the AcuRite Access® is located at least 3 feet away from "noisy" electronic devices, including the router, TVs, and microwaves. Avoid locations that are near large stone, concrete, or metallic surfaces.

  • The AcuRite Access® is not powered on or does not have a network (Internet) connection.

 

If you are using a PC Connect Display, no Available Sensors is commonly caused by one of the following reasons:

  • Verify the Iris® (5-in-1) sensor is in the wireless range of the Indoor Display unit. A sensor must be located no more than 330 feet (100 meters) from the PC Connect Display.

  • Verify the USB connection between the Indoor Display and your computer is secure.

  • Verify the PC Connect software is open and Sharing to My AcuRite® is set up and enabled. The software must be open to allow sensor readings to be sent to your My AcuRite® account.

  • Verify the 12-character Device ID entered in the PC Connect software is the same as the Device ID printed on the sticker that is located on the back of the Indoor Display.

  • Verify your computer has an Internet connection.

If you are using a Direct to Wi-Fi Display, no Available Sensors is commonly caused by one of the following reasons:

  • Verify the Iris® (5-in-1) or Atlas® sensor is in the wireless range of the Indoor Display unit and that it has 3-4 bars of signal strength on the display. A sensor must be located no more than 330 feet (100 meters) from the Direct to Wi-Fi Display.

  • Verify that the Direct to Wi-Fi display is connected to your Wi-Fi network. The Wi-Fi icon should have full bars and no X next to it.

 

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.