Offline on Weather Underground Only


This may occur when the Weather Underground Station ID or Station Key/ Password entered into your My AcuRite® Weather Underground Sharing Profile is not correct. If your readings are available in My AcuRite®, please try to resolve this issue by completing the Possible Solutions listed below.


Possible Solutions

  1. Verify that My AcuRite® has been receiving readings for at least 1 hour - your sensor readings are displayed on the Dashboard.

  2. Verify your Weather Underground Sharing Profile in My AcuRite® has the correct Weather Station ID and Station Key (Password) and the correct sensor is selected.

    NOTE: Be sure to enter the Station ID exactly as it's displayed in your Weather Underground account - in all capital letters. It is almost always comprised of eight letters and one to three numbers. If you have an "O" or "I" as the last letter before the number(s), it's very easy to mistake it as a number.

    We recommended not to copy and paste your Password (Station Key). The Weather Underground Station Key is case-sensitive and does not allow special characters. The password for your weather station is no longer the same as the password for your account. It is now a separate key (Station Key) that is generated specifically for each Weather Underground station ID. An example is provided below. WU_station_key.PNG

  3. If your profile is set up correctly, remove and re-enter your Weather Underground profile in My AcuRite®. Please wait up to 1 hour for your reading data to be available on Weather Underground.

  4. If the reading data is still not available, verify Weather Underground is receiving My AcuRite® data updates by changing the location address of the Connection Device. The change initiates a connection from My AcuRite® to Weather Underground. Go to Settings > Devices > Select the Connection Device shared with Weather Underground > Make a change to the address. Wait for approximately 10 minutes and verify the address change was received by Weather Underground.


If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.