If your AcuRite Atlas® (7-in-1) High Definition Display shows no outdoor temperature reading, dashes, or the outdoor temperature reading is not changing, please perform the troubleshooting steps below. The reset below can be used if the outside temperature data is missing, blank, showing dashes, or stuck on the same reading for an extended period of time.
If your AcuRite Atlas® (7-in-1) High Definition Display is unable to locate your AcuRite Atlas® (7-in-1) Sensor and is displaying the "No Sensor Found" error when attempting to add a sensor to the display, these steps may also be helpful.
You would want to ensure the following first:
- Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more yearly in storage.
- Relocate the display unit and/or the AcuRite Atlas® (7-in-1) sensor. Under optimal conditions, the units can be located up to 330 ft (100 m) of each other.
- Units should be placed at least 3 feet (.9 m) away from electronics that may interfere with wireless communication (such as TVs, microwaves, computers, etc).
- Ensure that you are using recommended batteries:
- Verify you are using fresh batteries in the sensor. Lithium batteries are recommended for installation locations where temperatures can go below -4°F/-20°C.
- Verify you are using batteries with a nominal voltage of 1.5 volts.
NOTE: Some rechargeable batteries carry low or inconsistent voltages that may not properly power the device. - Mixing different battery types (brands, old/new, etc.) is not recommended.
Hard Reset:
Please follow the steps carefully as the order is crucial to the success of the reset.
- Bring both the sensor and display unit indoors and position them side by side.
- Remove the batteries from the sensor and change the sensor to a new ABC channel.
- Go to the main menu by tapping the "MENU" button. The "MENU" button is the three white horizontal lines in the upper left-hand corner of the display or the center button with two dots depending on which model of display unit you have.
- Select the "Sensor" or "Connections" option from the menu.
- Select "Remove A Sensor". If the display shows you a picture of the AcuRite Atlas (7-in-1) sensor, Tap "Done" or "Yes" (If the screen does not change when you select Remove a Sensor, skip down to step 7).
- It may ask you to confirm removing the sensor, select "Yes".
- The display will revert back to the previous screen. Tap the back arrow in the upper left-hand corner of the display or select Main Menu to return to the main menu.
- Select the "Factory Reset".
- You will receive a prompt asking if you want to reset to factory settings. Select "Yes".
- It will ask you "Are you sure?", Select "Yes". The display will reset itself and go to the main AcuRite logo screen.
- Once the AcuRite logo screen appears, please unplug the display and remove the backup batteries, if applicable, for five minutes to allow the unit to power down completely before restoring power.
- Once power is restored, you will now be able to set up the display by following the on-screen prompts.
- Once that is completed, put the batteries back into the sensor directly. (Follow these troubleshooting steps without the use of a battery pack and/or power adapter.)
- Go to the main menu by tapping the "MENU" button. The "MENU" button is the three white horizontal lines in the upper left-hand corner of the display or the center button with two dots depending on which model of display unit you have.
- Select the "Sensor" or "Connections" option from the menu.
- Select "Add A Sensor".
- The display will look for your sensor and show a picture of it when it is found, asking if you would like to add it. Ensure that the designation in the description matches the channel that you set your sensor on. (Use the arrow buttons to view all sensors found by your display). Once a sensor with the same designation as your sensor appears, select "Add This Sensor".
- The display will revert to the previous screen. Tap the back arrow in the upper left-hand corner of the display twice to return to the main screen if needed or select "Main Menu" and "Exit".
- Let both sensor and display sit side by side to establish a connection. (Leaving the units side-by-side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display.)
- After a connection has been established, the sensor can be placed outdoors.