Wireless Rain Gauge Collector No Rainfall

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If the Wireless Rain Gauge Collector no longer reports rainfall data, you will need to inspect the collector for debris and perform a reset. 

 

You would want to ensure the following first:

  1. Verify that the A-B-C switch in the battery compartments of both the display and sensor are set to the same letter. You may choose A, B, or C; but both units must match to sync up.
  2. Relocate the display unit and/or the sensor. Under optimal conditions, the units can be located up to 100 feet (30 meters) of each other.                                                                                                                        biulding_material.PNG
  3. Units should be placed at least 3 feet (.9 m) away from electronics that may interfere with wireless communication (such as TVs, microwaves, computers, etc).
  4. Use standard alkaline batteries (or lithium batteries in the sensor when the temperature is below -4ºF/-20ºC). We do not recommend using heavy-duty or rechargeable batteries. NOTE: It may take approximately 5 minutes for the display unit and sensor to synchronize after batteries are replaced.
  5. To ensure accurate rain measurement, the rain collector MUST be secured to a flat, level surface.
  6. Ensure the rain collector is not placed in a low spot that could become flooded or in
    an area where there are obstructions above it.

 

Verify the tipping cups are moving freely and are free of debris:

  1. Separate rain collector cover from the base by gently squeezing tabs and pulling the cover upwards.
  2. Clean area with a soft damp cloth. Do not use caustic cleaners or abrasives that could mar the polished surface of the rain collector or tipping cups. If the collector becomes dirty, rainwater may not flow correctly through the rain collector. Some environmental conditions may require more frequent, periodic cleaning of the collector.

Note: The rainfall collector cannot be used in the winter during freezing temperatures. Water expands when it freezes. If any water is left within the unit during a freeze, it can crack the plastic and permanently damage the unit.

 

If the rain totals are shown as dashes:

 This indicates that the display unit and rainfall collector have not made a connection.

  1. Relocate the display unit and/or the outdoor rainfall collector. The units must be within 100 feet (30 meters) of each other.
  2. Make sure both units are placed at least 3 feet (.9 m) away from electronics that may interfere with wireless communication (such as TVs, microwaves, computers, etc).
  3. Use standard alkaline batteries. We do not recommend using heavy-duty or rechargeable batteries. Note: It may take a few minutes for the display unit and rainfall collector to synchronize after batteries are replaced.
  4. Try resetting the units: 
    1. Bring both the display unit and rainfall collector indoors and position side by side.
    2. Remove the batteries from both units.
    3. There is a channel switch on both units right above the batteries. Make sure the A-B-C switch on both units match. Sometimes changing to a different channel can help.
    4. Reinstall batteries in the rain collector first.
    5. Reinstall batteries in the display unit last.
    6. Let the units sit within a couple of feet of each other for a few minutes to gain a strong connection. The display should show 0.00. To test the rain gauge, slowly rock the tipping lever back and forth with your finger about 5 times. Wait 1 minute and the display should read approximately .05”.

 

If the rain totals are showing zeroes:

This indicates that the unit is receiving a signal from the outdoor unit:

  1. Make sure you removed the cardboard piece from beneath the tipping lever. It is only there for packing/shipping purposes and must be removed. If not removed, the tipping lever inside is not able to move freely which ultimately will cause the unit to read 0.00.
  2. It is possible the display unit is reading another frequency instead of from the outdoor rainfall collector; follow the steps for resetting the unit listed above including switching to a new, matching ABC channel ID. 

 

If your display is compatible with the rain collector and the temp and humidity sensor or lightning detector, follow the reset steps below:

  1. Bring both the display unit, lightning detector/temp and humidity sensor, and rainfall collector indoors and position side by side.
  2. Remove the batteries from all units and unplug the display. 
  3. There is a channel switch on all units right above the batteries. Change the A-B-C switch on all units to a new, matching channel. You must select the same letter choices for the display, rain gauge, and lightning sensor/temp and humidity sensor in order for the units to synchronize.
  4. Reinstall batteries in the rain collector and lightning detector/temp and humidity sensor first.
  5. Reinstall batteries in the display unit last.
  6. Let the units sit within a couple of feet of each other for a few minutes to gain a strong connection. The display should show 0.00. To test the rain gauge, slowly rock the tipping lever back and forth with your finger about 5 times. Wait 1 minute and the display should read approximately .05”.

 

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent. 

 

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