Backlight Does Not Stay On

Follow

If the backlight does not stay on, please review the applicable troubleshooting for your unit.

 

If the clock is battery-operated:

The clock is designed to have a momentary backlight. With most battery operated clocks, the backlight cannot stay on for extended periods of time because the light uses a lot of power from the battery. If the backlight stayed on all the time, it would drain the batteries within 2-3 weeks.

 

If the clock uses a power adapter and features a reset button:

Please make sure that you are using standard alkaline batteries from a high-quality brand as well as the included power adapter, then perform the following reset. 

***This will clear all data on the clock.***

  1. Remove all power, AC adapter and batteries from the display unit.
  2. Press and hold down the reset button, located in the battery compartment, for 20 seconds.
  3. Plug back into AC power and insert recommended batteries.
  4. Press and hold down the reset button for an additional 20 seconds.
  5. Verify that the unit has powered on and once a connection has been made, attempt to set time and date.

 

If the clock uses a power adapter and does not feature a reset button:

Please make sure that you are using standard alkaline batteries from a high-quality brand as well as the included power adapter. Unplug the unit and remove the batteries for a full five minutes to allow the unit to power down completely before restoring power. 

 

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent. 

Was this article helpful?
5 out of 132 found this helpful