If the pager reads "Out of Range" or will not connect:  

1. Place both the pager and main unit side by side.
2. Turn both units off. 
3. Remove the batteries from both units for 10 - 15 minutes. 
4. Place the batteries back in the main unit first. 
5. Turn the main unit ON. 
6. Place the batteries into the pager.  
7. Turn the pager ON. 
8. Leave both units side by side for approximately 5 minutes to reconnect. 
9. If the unit is still reading "Out of Range" after these steps, the unit may need to be replaced.

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.