No Network Connection (Red Flashing Light)

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When the light located on the front of the AcuRIte Access™ is flashing red, the AcuRIte Access™ cannot establish a network (Internet) connection.

NOTE: When working normally, the AcuRIte Access™ front light will remain solid blue. 

 

Possible solutions

  • Make sure the Ethernet cable is firmly connected. The cable may be defective and need to be replaced.
  • Check your network router settings. Please make sure that
    • DHCP is enabled on your router. Most routers have DHCP enabled by default.
    • MAC Address filtering is disabled. If MAC address filtering security has been enabled, your router may be ignoring the outbound communication from the AcuRIte Access™. Review the network router manual or contact the manufacturer for more information.
      NOTE: The AcuRIte Access™ Device ID is its MAC address.
    • Needs to have a Dynamic IP address, it will NOT work with Static IP.
    • Port 80 is open.
    • Priorities are turned off.
  • The Ethernet port on your router may be malfunctioning. Try connecting the cable to a different port.

 

 

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent. 
 
 
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