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Verify the sensor is in range of the AcuRite Access™.
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Verify the sensor has been added to the AcuRite Access™ in the Settings > Devices menu.
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Try bringing the sensor within a few feet of the AcuRite Access™. If the AcuRite Access™ detects the sensor, check for sources of interference near the original sensor placement.
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Remove power from the AcuRite Access™ for two (2) minutes and power it back on.
Please review the steps in the following link:
Why is my AcuRite Access™ Offline?