1. Verify the sensor is in range of the AcuRite Access™.

2. Verify the sensor has been added to the AcuRite Access™ in the Settings > Devices menu.

3. Try bringing the sensor within a few feet of the AcuRite Access™. If the AcuRite Access™ detects the sensor, check for sources of interference near the original sensor placement.

4. Remove power from the AcuRite Access™ for two (2) minutes and power it back on.

Please review the steps in the following link:

Why is my AcuRite Access™ Offline?

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.