1. Verify the sensor is in range of the AcuRite Access.

2. Verify the sensor has been added to the AcuRite Access in the Settings > Devices menu.

3. Try bringing the sensor within a few feet of the AcuRite Access. If the AcuRite Access detects the sensor, check for sources of interference near the original sensor placement.

4. Remove power from the AcuRite Access for two (2) minutes and power it back on.

If you are still experiencing concerns, please contact our U.S. based support staff by Submitting a Request or by chatting with our Live Agents. If you already have an open ticket with a support agent, please reply to the last email sent.