Your support and products suck!!

  • 1
  • Problem
  • Updated 1 month ago
  • (Edited)
Can't get my new Access to show in my dashboard and post out to wunderground...
Screenshot of my dashboard:
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Dan B

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Posted 2 months ago

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Dan B

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Here is the my Devices in in settings connections:
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Dan B

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And here is my Access page in a browser:  I did fill in my Underground ID and Password but removed it today after seeing some post about don't fill in any info on this screen.....
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Dan B

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Here is the Sharing screen:
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David Jones

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Try reentering your WU info on the Sharing page on the dashboard to include your password.
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Dan B

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Yeah I've done that 10 times now....
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Dan B

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Overnight and the firmware remains at 046
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Dan B

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I guess I shouldn't have titled this post with what I did as no one from acurite has responded ....cest la vie
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Ledrak

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Dan you have probably tried this and don't want to hear it again but what are the lights on the Access doing? Have you powered down the access by removing both ac and batteries along with the Ethernet cable and the router for several minutes. Then power up the router letting it completely come online before reconnecting the Ethernet cable and powering up the Access. You may also want to try a different port on the router if you have an open one. It cant hurt to try.
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AcuRite Rachell, Employee

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Hello Dan,
We do apologize for the delay in response. I was not able to locate a My AcuRite account under the email used for forum or the Device ID listed in the Splash page above.  Is the product still registered to My AcuRite? If not, please register the unit again. We are happy to assist you with your unit, and again apologize for the delay and frustration. Thank you.
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Dan B

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Yeah my acuwrong account is under ****REMOVED BY ADMIN FOR PRIVACY**** , The new access still does not work, so I put back up the old smart hub which works fine, please RMA this device as it’s a piece of crap
(Edited)
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AcuRite Rachell, Employee

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Hello Dan B.,

We have emailed you at the email address on file. Please check your inbox.