Wireless range dropped to about 10 ft.

  • 1
  • Question
  • Updated 5 months ago
My 5 in 1, mdl 01536, quit receiving signal from sensor.  Replaced batteries in display and sensor and went through 3 ft sync process.  Had multiple bars for wireless.  Returned both units to previous locations and they loose wireless connection within minutes.  Sensor is about 18' in the air, so plenty of height.  Signal comes back when i am within about 10 ft of sensor.  Wireless signal has dropped significantly.  Original distance was only about 30 ft from sensor to display.  Replace with new lithium batteries. Have gone through steps multiple times.
Photo of richardxiv

richardxiv

  • 6 Posts
  • 1 Reply Like
  • frustrated

Posted 5 months ago

  • 1
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello richardxiv,
What is the building material made of that the sensor signal is going through?  I understand you have done troubleshooting steps however, we want to ensure that all troubleshooting has been exhausted. Please verify you are using the battery recommendations and try the troubleshooting steps listed below. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.



 
Photo of Steve U

Steve U

  • 437 Posts
  • 54 Reply Likes
It is possible some other wireless device is (seriously) interfering. 
Some Security systems (door/window) wireless contacts share the band, Remotes. Really antique ;) cordless phones   are just a few
Photo of richardxiv

richardxiv

  • 6 Posts
  • 1 Reply Like
Everything is back to normal.  After sitting within 8-10 ft of the sensor for 2 days the signal has remained at 4 bars and has been moved back to the original location.  As to the batteries - Energizer Ultimate Lithium, brand new, good till 12/2037.  Also had done the hard reset - seems the 2 day reset worked.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello richardxiv,
We are happy to hear you are back up and running. Please let us know if you have any other questions. Thank you.