Wireless connection not working

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  • Problem
  • Updated 2 weeks ago
Model 02064 wireless connection fails if unit is further the 10 ft apart.
I changed the batteries and switched channels
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Ron Porter

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  • frustrated

Posted 1 month ago

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AcuRite Rachell, Employee

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Hello Ron,

Please verify you are using the battery recommendations and try the troubleshooting steps listed below.  If this does not correct the issue, what is the home building material made of? Does the sensor lose connection if placed outside or if you move the sensor away 10 feet in the same location?

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
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Ron Porter

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I’ve done all of these these multiple times with the same result.
The units lose connection if they are more than 10 ft apart in any direction, no matter whether inside or out.
My house is made of brick, but the display is sitting in a window with no obstructions between it and the sensor.