Same here. I waited on hold for over two hours yesterday and got hung up on when they closed at 5pm. This was after I waited for a call-back for three hours. This is ridiculous. Do they only have one agent working? I got up at 5am PT today to wait on hold again. So far, I’ve moved up one place in line in 30 minutes. I planned on buying $200 (upgrading two systems and adding components). Guess they don’t want my money. I have never had such poor experience with any other company!!!
We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team. Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased. If you have sent an email, they are being answered in the order they were received. I can see most have you have successfully place an order for the AcuRite Access. We appreciate your patience. Thank you.