wifi extender 09150trx

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  • Updated 1 year ago
I need to use a wifi extender to connect my hub to internet (provided by
a permanent ipad hotspot). Is a wifi extender an incompatible switch ? It was working really fine before the update.
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Jerome Thivierge

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Posted 2 years ago

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George D. Nincehelser

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If everything is set up right, it should work, but remember it isn't a supported configuration as far as Acurite is concerned.
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AcuRite Jennifer

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Hello Kate,

The information may be getting to the extender but not transmitting to the router to where it would send the information online.  This is why we recommend that the smartHUB is plugged directly into the router. Metal can reduce a signal up to 100 percent.  Do you have any issues with the sensor transmitting to the indoor display?  We can see on your My AcuRite account that your sensor last updated on the 6th with a poor signal. We would recommend plugging the smartHUB directly into the router, and moving the sensor closer to the smartHUB.  You want to leave it for at least 2 days as it will take that long for the signal strength to update on My AcuRite.
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Kate

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Jennifer, Thank you for your response.
1.If I plug the sensor directly into the router, which is on the first story next to the cable modem,  it will always have to go through the metal roof.
2. We have no problems whatsoever with the indoor display, which is near the router. 
3. We cannot move the sensor closer without wind obstruction by walls. It would still have to go throught the metal roof.
4. Others have posted that their wifi extenders work just fine. I'm looking for the network settings that will connect the router to the SmartHub IP 10.0.0.50
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AcuRite Jennifer

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Hello Kate,

Some extenders do work for customers, however if they are having connection issues part of the troubleshooting is to plug it directly into the router. Metal can reduce the signal range up to 100%  We would recommend trying the troubleshooting steps we suggested to see if it is able to maintain a connection. What is the model number of your smartHUB?  Does the sensor keep connection with the display?
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Kate

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Model 09150M.
The display is ALWAYS connected, no problems whatsoever. The display is near the router, same distance, same metal roof.
I had the hub plugged into the router for six months before it stopped working. It did have occasional signal drops, but they were temporary and didn't lose any data.
For the past month, when I plug the hub directly into the router, it connects with a weak signal and then drops.
That is why I decided it would be preferable to use the wifi extender, which is very close to the sensor and without obstruction.
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AcuRite Jennifer

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Hello Kate,

The display and smartHUB measure signal differently. The display is measured by data packets. You should always receive 4 bars on the display. If you are getting anything less than you are missing data packets. The smartHUB is measured by the received signal quality and not by distance. It shows a true signal strength. If you continue to have the signal issues our recommendation would be to move the sensor closer. I understand this is not ideal however with a metal roof it can cause quite a few signal problems.
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AcuRite Rachell, Employee

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Hello Jerome,

We do not recommend using a hot spot or a switch when connecting the smartHUB.  The smartHUB needs to be connected directly into a router.  Thank you and have a great day!
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Jerome Thivierge

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After successfully updating the firmware directly from the router, the hub is running fine from the wifi extender. Thank you.