Why don't they answer the phone?

  • 3
  • Problem
  • Updated 4 weeks ago
I have been trying for 2 days to get someone to answer the phone about an urgent invoicing matter relating to Acurite charging forward FedEx charges without my knowledge leading to a bill from the latter greater than the value of my order. I either get a message referring to "internal events" and referring me to the web site for details that do not exist, or else am put on hold for 45 minutes with a message telling me that "you are 2nd in the queue and estimated wait time is 9 minutes". Are they still in business, or simply no longer want the hassle of serving customers?
Photo of Roger White

Roger White

  • 1 Post
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  • Defrauded

Posted 4 weeks ago

  • 3
Photo of David Jones

David Jones

  • 32 Posts
  • 2 Reply Likes
I have been able to contact them by email and via PM on Facebook:
info@chaney-inst.com
https://www.facebook.com/acurite/
Photo of Peter Ruchkin

Peter Ruchkin

  • 3 Posts
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they have only auto replied to my emails and never followed up w/ actual support; been over a week
terrible support