Where is the support email address? Access will not replace.

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  • Updated 1 week ago
I have waited to install the new access, because I knew there may be issues. My old hub is still working so I guess I will have to continue to use it until the very end.  The new one will not replace on the website. Assuming there is a firmware issue. Is there any way to email the company?  I haven't found anything and their phones are still disconnecting after the recorded message.  I realize there are many complaints with the rollout. I have to monitor my greenhouse and waited until the last possible moment to install it.  Please let me know how to contact support directly.
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Melissa Garner

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  • frustrated

Posted 1 week ago

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George D. Nincehelser

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George D. Nincehelser

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FYI, you don't need to "replace" your current SmartHUB.

You can go ahead and install the Access as a new device, and set it up to also monitor your sensors.

You'll see your sensors under both the SmartHUB and Access at the same time.
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Melissa Garner

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Thank you. I removed the batteries, unplugged, and then re-connected it. Waited overnight and it finally worked. So far it is monitoring and has my alerts still set up. I'm waiting for the first text alert to be sent. Once that happens, hoping it will work fine for me.