When placing an order (many attempts) for Access I receive a message "Payment authorization rejection from the processor."

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  • Updated 3 months ago
When placing an order for Access I receive a message "Payment authorization rejection from the processor."  My card is good and I have tried several cards  just in case, all rejected. I have tried several differnt days. Any attempt at ordering by phone has failed, either in a long cue, or phone number not valid. Waited once for 3 hours only to encounter an error at my turn. Completely frustrated.
I have been attempting this for several weeks and soon will run out of time for the upgrade discount. Feel like some trick to limit the number of units sold with the upgrade discount. 
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Bill1556

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  • Completely frustrated

Posted 3 months ago

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Bill Martin

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I had the same problem a couple weeks ago and just gave up after 4 days. It,seems like a con.
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Roger Coult

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Sounds more like a trick to reduce the number of sales of ANY of there products.
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MuskokaJohn

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Check your credit card activity. You may have just purchased a few. Most who received that message, the payment and order went through.
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Roger Trzebiatowski

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you just might be lucky, after the last couple years of watching complaints, I switched over to Oregon Scientific. I got rather upset with the acurite lack of support, and them bricking so many devices.
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Bill1556

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I will be looking at options. Thanks.
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Bill1556

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Finally found a solution that worked. Solution was found by reading several other similar posts. Simple solution is the use a different email address on the order. 
Have yet to receive the product (Acurite Access), but have a confirmation.
I still am concerned the company has poor business practices and they are not learning from all the mistakes.
First and foremost is making a product obsolete in such a short period of time. Granted they provided a discount, but still forced you to pay more than you originally anticipated.  Second, the response time was very short. Third, limited to only the Acurite website for purchase, they could have easily made a rebate or coupon that was more broadly accepted and relieved some of rush and long waits due to very minor tech issue.
I did enter a help request and received a case number, absolutely no response after the initial case was opened, and no way to reply, only  a phone # that was not answered.
I would think that a solution is known, that Acurite would send an email notifying customers of the issue. Especially if they left the cart with an item in it.
Overall Acurite fails the customer service part of the business.Sad since I have had good luck so far on the produce technical side. 
Bill.
(Edited)