WHAT A RIPOFF!!!! AcuRite smartHUB End of Service by a failing company. SEND REPLACEMENT FREE!!!

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Ripping off customers.  You need to provide the replacement Hub FREE!!! 
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Karl Jaroszewski

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Posted 6 months ago

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Jason Mowery

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I strongly agree! The smart hub should be a recall item, it’s such a pain to get connected correctly. As soon as my power goes out I need to jump through hoops to get it to connect again! With no way to access the firmware remotely it’s hard to know what is going on...
I am extremely unhappy with the “un”Smart Hub.
Yet they make me pay full price to get its replacement.
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Karl Jaroszewski

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Obviously hit a nerve with reality here....  What does a political affiliation have to do with the fact Acurite is dodging the real issue?  Asking for money for a service they can't support.  Replace the hub at their cost.  Or does that not sit well with Hillary?
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Karl Jaroszewski

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Let me address your  comparison to GM or maybe even Cisco..  :)...they may EOL a product but it still works...Your car or router does not just stop working one day does it?  You may not get SW updates and they may not support it but it still works, this issue is about hardware that stops working due to no fault of the consumer....  All I am saying is a good company takes care of customers. 
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John Zwiebel

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Cisco put dates on end of life support, just like Chaney has with the smartHub.  The smartHub will still work, it just won't be supported.  Just like Cisco products, they still "worked" they just weren't supported.  And when old equipment wasn't supported, it often meant that you lost your internet connectivity.  It was the customer's choice, but I don't recall a single one not buying new equipment.  (Well, except for Martin Marietta, but that project had been physically disconnected from any outside internet since it was all about launching rockets.  And once you get something to work in that arena you don't muck with it.)  

I'm saying Chaney is a good company.  There are lots of things they could do better, but this complaint about $40 is from a bunch of whiners.  Many who will probably get a new iPhone next week if one comes out.  

(Yes, I'm ignoring that it apparently costs much, much more in Canada.  Talk to FedEx about shipping costs, or perhaps its a Canadian Tarif on imported electronic equipment.)
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Francois Salva

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FEDEX :worst in price.....it they send USPS it would cost 3X less.  but not choice if a recall when buying my lighniging detector.   and if you add money exchange,+ 2 taxes plus brokage (import)   =about $100. CAD
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KI7BXQ KI7BXQ

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George D. Nincechelser I am sorry for any and all comments I made about you and to you.I truly have no real reason for me saying you are a troll, I was wrong for this, it just gripe's my butt that we here had to buy three smart-hubs for this system that is not eve four months. Then they tell me that the coupon is only good for one and the other two would be at full price.
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John Ivaska

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While my smarthub is working just fine I have to agree with this thread and the "End of Service" just slapped on the device.  i just purchased my smarthub 1 month ago.  I should get the replacement or upgraded model for free to replace my recent purchase.  I will call into customer service and see what they say and report back.  
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John Ivaska

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Just tried to call Customer Service and looks like their phone system is down.  Got a recording stating "We are currently experiencing system problem.  Please try again later."  Hummmm  Doesn't look good.
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KI7BXQ KI7BXQ

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Been trying for a month and can't get threw same messages no matter when or what time and Amazon won't help good luck
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Johninfl

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I agree John Ivaska, anyone who has recently purchased the old hub should get a new hub. Just good business sense. 
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Francois Salva

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give us an answer.about what they said on the phone tyvm
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Mark Klauder

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I agree as well I have two smart hubs and both will need to be updated/trashed, Plus S&H please. Once you’re into this your stuck. I already had to replace one 5 in 1 due to equipment failure.
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KI7BXQ KI7BXQ

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I have to buy 3 Of them just for them to go out again in 3 to for months .
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Mike Frazier

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As a possible way around this, I'm running Acuparse (www.acuparse.com) on a Raspberri Pi Zero W.  By doing this, my SmartHub will continue to work after Acurite shuts down service for them.  Yes, my SmartHub information will not be on MyAcurite anymore, but acuparse will continue to send to WeatherUnderground, CWOP, and PWS, plus I have my own website with the data it collects (I hardly ever look at MyAcurite anymore since setting this up).
(Edited)
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Cor Dikland

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Mike, I current have my hub connected to my Rasp Pi 3 and grab all my WX data using TCPDUMP. A Perl script parses the data, formats it and sends it to a (Samsung) SmartThings app I created. With my Smarthing environment there is a ST Device for each Tower and/or Weather Sensor.  In short, my entire Acu-Rite system is now "included" within my ST environment.  The problem is that an internet connection is needed to obtain the Acu-rite hub data. Once Acu-rite shutdown this hub in august my processes will no longer work.. 

My question to you is, would Acuparse be a possible alternative for what I am doing now? 
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Francois Salva

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What is a  Raspberri Pi Zero W and how you install it.is an instruction on the web. dont want to buy a acuperse.....and with now if it will work 24/24......... 7/7 tyvm
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George D. Nincehelser

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I'd look at a Raspberry Pi 3 instead if it's your first experience with them.  A Rasberry Pi 0 is just stripped down to bar essentials. It's mainly used by people who want to get something into a very, very small package.

A Pi 3 comes with all common interfaces built-in and is suitable for a general-purpose computer.  It's still pretty small, though, and is extremely popular.

This link should help as an introduction: https://www.raspberrypi.org/products/raspberry-pi-3-model-b/
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Mike Frazier

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Agree with George.  I did the initial setup of mine on a Raspberry Pi Zero W, but due to some of the queiries (the Archive page specifically) its just too slow for this.  The Raspberry Pi 3 is a better choice for running Acuparse.  Plus with this one, you can also "easily" set it up where the smarthub (or Access) is connected directly to the little box via a network cable, and use the built in WiFi (or an add on ethernet adapter) to connect to your home LAN network.  This avoids the need of doing any changes on your router for the DNS override that is normally required to make it work (you do the override right on the Raspberry Pi).  I've now had acuparse running on a Raspberry Pi (first the Zero W and now a 3) for over a month and a half with no issues, and it doesn't use much electricity (for awhile I had mine just plugged into a powered USB hub, so wasn't even using a wall adapter).

The acuparse author (Max) has enabled the Wiki on his GitHub area for Acuparse, and I'm currently writing up the steps to show what it takes to get this working.  Should have the page done in a day or two and available for review.

My weather site can be viewed at https://wx.frazierhome.net which will show you what the Acuparse site and information looks like. NOTE: I'm a computer geek, and am very familiar with Linux and all.  I'm trying to write this up for the average person, just understand this is not a plug and play type setup (which could frustrate someone that has any hesitation using a Linux command line and all).  Raspbian does have a GUI interface, but I chose not to set that up as I'm fine working just via SSH and command line (and I didn't want the overhead of X-Windows running on the little box).
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John Zwiebel

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Mike:
Thank you for taking the time to explain that.  I appreciate it if no one else does.
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caredlands

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I looked at what your talking about ----- Acuparse Looks interesting. ~ However it looks like you have to be a computer expert to install. Can u explain
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Mike Frazier

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I don't care what people do or use. I'm offering this as something they can do if they want another option. I set Acuparse up before the EOL announcement happened. People that aren't in the US are looking for alternatives as it's going to cost them lots more than $40 to get an access (and some can't get an Access at all). I like my setup where I control my data and can publish to more than WU. Just sharing an alternative.
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Francois Salva

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So if i read correctly....when accurite shut down the smart hub (in your words) and/or
 
diseable their subdomain......the smarthub will still continue to send data to WU?

but not to my accurite that is on my computer  and cell phone......is that exact? TYVM Mike
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Mike Frazier

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No. The SmartHub does not send to WU directly as I understand it. So no updates to MyAcurite or WU after Feb 2019.
(Edited)
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Francois Salva

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ouch......so if not buying Acces.....this leave to acuparse and the dongle and small board at $5.

There are number and letter,...that i am not familiar to. i am english (USA)
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Mike Frazier

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Sorry Francois, I didn't follow what you meant by that last comment.

Here's the first draft of the steps I wrote up for the Raspberry Pi 3.  https://github.com/acuparse/acuparse/wiki/Installation-on-Raspberry-Pi
(Edited)
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caredlands

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I looked at what your talking about ----- Acuparse Looks interesting. ~ However it looks like you have to be a computer expert to install. Can u explain
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Chris Smith

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Good Job Mike! My acurite isnt very good anyway! Weather Underground saves more than 31 days data.
If i cant get a refund or free access i will be looking in to this, will still cost me in time abd probably money if i cant run the service on anything i have allready... would rather spend the money on setting this up than give it to these robbimg BA5T4RD5! (Not you Jennifer your bosses)
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Chris Smith

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However the build quality of the 5 in 1 is pretty rubish and i cant see it lasting for that long, so maybee i dont invest in making the thing work.

All the circuit boards in the 5 in 1 are exposed to moisture in the air so in a humid climate its probably going to corrode fairly quickly, at first i thought they must have designed it to withstand weather but now i think probably designed to fail just after the warrenty is over.
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Francois Salva

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On a tread they are a pray or liquid to put on the electronic....i should have to change batterry  this summer (2 years!!!!) or on october before the cold temp..at that moment i will see for the first time the interior of the 5-1.  They can not do a sensor that humidity can not enter a sensor....   so any sensors out there is how they have protect the electronic!!!!  for durability.
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Karl Jaroszewski

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Reading the posts for "Replacing Smart Hubs under warranty" forum, Acurite is ignoring the requests to replace the hubs that are less than a year old.  Signs of a dying company.  I think that is EOL for them if they won't even address in warranty products....
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Chris Smith

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Good Job Mike! My acurite isnt very good anyway! Weather Underground saves more than 31 days data.
If i cant get a refund or free access i will be looking in to this, will still cost me in time abd probably money if i cant run the service on anything i have allready... would rather spend the money on setting this up than give it to these robbimg BA5T4RD5! (Not you Jennifer your bosses)
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Walter Larson

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So what other brands are everyone looking at to replace the AcuRite? 
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Sam Iam

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It was just a few short months ago that I purchased several Acurite SmartHUBs. Now, just a few days ago, they sent an "End of Service" email to all users stating that we must upgrade to this "Access Hub" because they will disconnect all SmartHubs from their servers in August 2018. Then they offered a token discount for this "upgrade"... but it allows fewer sensors, and has had many complaints of connection issues on lots of blogs. In addition, they want us to pay $40, plus $33 for shipping for each upgrade unit!  For me that's $219.00 USD (and it's much more for international users). Of course hundreds of users are outraged and discussing class action suits. So I'd consider the future health of Acurite before investing in what could be another product that will be shut down without regard for their users. 


It would have been thoughtful if Acurite provided a way for users to redirect the data from the SmartHUB's to their own local wifi networks so we could continue to use the units... but no... all SmartHUB's will become paperweights this summer. Thanks Acurite for a blatant disregard for your previously loyal customers.  We will go elsewhere and never buy Acurite again. So now I'm looking at La Crosse, Davis, and Ambient Weather's units (their WS-2902 looks good). I suggest readers do the same.
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Adam

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Acurite does not care about you! Acurite doesn't care about anybody actually, just look at their own forums. People are asking what non Acurite products they should buy, that's just too funny. There are threads on here about how to use the smarthub after the shut down date, again.....that's funny to me. I wonder how the CEO feels. Can't be proud. I wonder how the Acurite employees feel, they can't be proud of the business they work for. And the Acurite employees that use this forum, that would be such a hard job with so much negativity from customers. Maybe it's just a paycheck to them. That's what the world is coming too, no pride in their occupation. Oh well, it's not me.
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Adam

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http://www.thepfoc.com/

Its Primex, Chaney Insturments. They offer onsite massage services! That's where your upgrade to Access money is going towards.
(Edited)
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Francois Salva

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Maybe buy a Davis WS?
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Karl Jaroszewski

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Looks like I will go with the Ambient Weather  WS-1002, works with Alexa and Google!  I'll spend a few $$ instead of giving a plug nickle to those blood suckers at Acurite!  Actually the same $$ as what I paid Acurite for the now defunct POS Acurite. 
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Mike Frazier

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Look at the WS-2902. It's getting good reviews and a newer sensor unit.
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Karl Jaroszewski

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Thanks,  certainly one to consider too.
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Cor Dikland

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Well I am equally annoyed for maybe other reasons. I didn't mind having to replace it when I read it was Amazon Alexa enabled. Yeah, maybe. If you live in the US that is. The skill is not available for us Canadians. If you try to enable the Skill via amazon.com you get "This skill is not available in your geographic area" (or something similar). The email I got from them did not indicate this skill was restricted to US area only. That is misleading and just plain wrong.
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David

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Not only am I going to write to the Better Business Bureau, but I would also be interested in a class action lawsuit to be filed. Acurite willfully sold a product that they knew would become obsolete within months, and now they want us to buy more of their products. The leadership of Acurite should be ashamed of themselves. Here's the link to the BBB, and I encourage all of you to write a message to them: https://www.bbb.org
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bdwilson

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Mike, how do you plan to manage/add/update sensors to your smarthub without cloud support. Yeah, what you have now keeps working but it’s a timebomb for when you need new devices or reset them.
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Mike Frazier

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Sensors are added via Acuparse. No connection to MyAcurite is needed. Personally I have no interest in the myAcurite website so I have no issue with no updates going to it in the future.
(Edited)
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Francois Salva

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So my hub will not fonction beginning august (SERVER shut down? ? for new buyer they will have to pay 40  +shipping.

For me 
1 year i have it....so it will cost me 140 including CAD to USD  conversion and 2 tax, custom + 40USD  (50 CAD for shipping +10 for brokeage)    TOTAL : $ 200 !!!!!!!!!!!!!  

and if in 2 years they have to change AGAIN  the hub?!!!! because they are again problems .....pay again??????????

     40 + shipping is ok with me but not 200   at that price i will buy a Davis

they should charge 40 free shipping to ALL that they have smart hub since 5 month and up...1,2,3,4 years up.

Jennifer did not come to  see or answer  this tread......she should......and the company should reajust  ALL that.


nonsense.
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John Zwiebel

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Products are EOL'd all the time.  When you buy a Mac 1 hour before the new one is announced, they don't give you a new one for free.

EOL does not mean the SmartHub will suddenly stop working.  It will be "just fine" for some time.
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Francois Salva

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END of working  and service :02/28/18..what is the final timetable for the NO SMART hub.   TYVM
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Francois Salva

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So it is a big gamble  :buy a access hub 70 CAD or 200  CAD for me  and for how many years  1 or 2 or 3 or 4?....and i dont know if my 5-1 sensor will work for short or long time.
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Mike Frazier

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Here's another USB 2.0 ethernet adapter that works on Pi's and is under $6: http://a.co/29oBjFY
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Mike Frazier

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I forgot to answer about DDNS. I personally use Dynu.com .  I opted to pay for a year of service as I have my own domain I wanted to use.  You can use one of their subdomains for free if you prefer.  There are many other options out there to choose from. A friend is using dnsdynamic.org (totally free) and he likes it (not sure what options and services they offer).
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Francois Salva

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THANKS
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Whosit42

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Thanks Mike ... and George. From what I have learned the Pi 3 is faster, more ports, etc. so that is what I am leaning towards. Thanks also for the tips on DDNS and the Ethernet dongles. Saw a few of those myself on Amazon.
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George D. Nincehelser

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Pi 3 is what I use now.  The ethernet dongle works the same on all models.

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