Weather Environment System with PRO+ 5-in-1 Sensor & Display

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  • Problem
  • Updated 2 years ago
  • (Edited)
cannot login to aculink, I think it was called backyard 10 months ago or something like that
 also the bridge link is no longer blinking and went through all of the troubleshooting to reset and restart it.
when I go to login to the account, pretty much  it is like the account does not exist.

I had to go back to my email, of 10 months ago when first registered just to get here

also on hold waiting for call back.

and creating a new account, is just a stop at closed doors
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Rickdee

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Posted 2 years ago

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Rickdee

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should I just call again ? don't think I'm going to get the call back,  been over a hour already when I was first placed on Hold
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Jeff

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I would call them back.  I had a similar problem and they had to send me a new bridge because the big update they pushed out failed.  The app is now called MyAcuRite.  The backyard one does not work.
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AcuRite Rachell, Employee

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Hello Rickdee,

We are sorry you have had a hard time reaching support.  We did shut down the AcuLink platform to open the new My AcuRite.  If you haven't already, please create an account on www.MyAcuRite.com. The lights on your smartHUB should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. If the lights are working correctly, please try the following steps:

1. Go to settings and click devices.

2. Enter your device ID and zip code.

3. Enter your address information where the smartHUB is located.

4. Select if you want the station pressure which is a raw pressure you can calibrate, or the adjusted pressure which is a calibrated pressure based off your altitude.

5. Click Save.

6. Scroll to the bottom of the screen and add your sensors.

**Note it make take a little bit of time before your sensor information comes up.

Please let us know if you have any questions.  Thank you and have a great day!