USELESS forum customer service and WORSE phone service.

  • 5
  • Problem
  • Updated 4 months ago
Is there any way to actually get a resolution on a product issue? 

My 5-in-1 pro unit is sending temperatures that vary as much as 100 degrees over a night. I get one email per day or two with a simple clarifying question or a general request to reset and change batteries... which doesn't work. I just want to get it fixed or replaced! I've tried to call countless times and if I ever CAN get into the queue, the call eventually faisl. Today after more than 30 minutes on hold. FOUR TIMES connected to the queue after no less than a dozen calls. Seriously. how the heck does anyone deal with this?
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Steve Peck

  • 19 Posts
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  • TRULY annoyed

Posted 2 years ago

  • 5
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Jeannette A Finley

  • 2 Posts
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I hear you, when I call I am in queue for an hour or more, then I am either disconnected or person comes on and tells me to hold.

Acurite does not provide customer service of any value.  My system is always down, and I have been unable to get any help.  I can log on and it will work for a few hours then it says Acurite failed...

HELP!
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AcuRite Jennifer

  • 11801 Posts
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Hello Jeanette,

We are sorry to hear you are having a problem with your station.  Can you please provide us with the model number and problem you are having. We would be happy to assist you.
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AcuRite Jennifer

  • 11801 Posts
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Hello Steve,

We have emailed you at the address on file for more personal information. Please check your inbox. Thank you. Enjoy your day!
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Steve Peck

  • 19 Posts
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can't you look it up? I got it from you.
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AcuRite Rachell, Employee

  • 6411 Posts
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Hello John,

We are very sorry for the inconvenience you have experienced. We have replied back to the multiple threads you have created here on forum. Thank you and have a great day!
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John Garland

  • 13 Posts
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Still awaiting a call from yet another problem .Can.me please or at least email me about a hub that died...2nd one in 6 months.
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AcuRite Jennifer

  • 11801 Posts
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Hello John,

If you are having a problem with your smartHUB, we would recommend contacting our AcuRite Loyalty Team at 262-203-5667. We are open Monday - Friday 7am to 5pm Central time.
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Jonah

  • 4 Posts
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All the support can do is read to you from the manual.  Good luck.  I'm changing to a Davis or Oregon unit.


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AcuRite Jennifer

  • 11801 Posts
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Hello Jonah,

We are sorry you feel this way. We do provide basic troubleshooting steps in the manual as well as here on the forum, those are not all the troubleshooting steps we provide. Depending on the problem, there are additional troubleshooting steps that can be attempted. We are happy to assist any customer who has issues, questions or concerns. 
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AcuRite Rachell, Employee

  • 6428 Posts
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Hello Steve,

We are not able to locate an order under your name matching your email for a weather station. Are you sure you purchased this form us?  Thank you and have a Happy New Year!
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Pissed off

  • 3 Posts
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I was on hold for 2 ana half hours and gave up. I have tried the return call feature two days straight with no return call.
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AcuRite Jennifer

  • 11801 Posts
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Hello James,

We apologize for the long hold times. This is our peak season. It was a pleasure speaking with you on the phone. Please let us know if we are able to assist you further. Enjoy your day!
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Steve Peck

  • 19 Posts
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What pleasure was yours? I have spoken to no one on the phone... and I'm not James.
(Edited)
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AcuRite Jennifer

  • 11801 Posts
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Hello Steve,

Our apologies we were commenting to the person labeled pissed off in this thread. The comment was for them. We have emailed you at the address on file regarding your weather station. Please check your inbox. Thank you. Enjoy your day!
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Andrew Csabai

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I would have to agree that I have never had such an aweful experience with a company in my life. I was told of the end of life of the Acurite Hub and was suggested to replace it with the new product. I guess I had little choice. I clearly told them to ship it USPS and mark it as a replacement to avoid duties at the border. Nope, they sent it FedEx and now a few weeks later I get an invoice for $35 in duties on this product. Not only did I pay $39 for the product, I paid $25 in shipping and now get dinged $35 on duties.
I called the support line and waited 1 hour and 45 minutes (being only number 6 in the queue) to only be told "sorry, I wish we could do something".
Wow, now that's taking care of your customers.
First impressions are everything, and you clearly failed! I will NOT be buying any product from Acurite in the future. Once my unit dies, I'll go to someone with better products and service.