I took advantage of the discount offer to "Upgrade" to the new Access hub. The expectation was that there is an upgrade process.
First of all the Battery installation picture is incorrect as someone has already pointed out. Should have been a warning of things to come.
The instructions do not address upgrading from the AcuRite Smart-Hub to the AcuRite Access hub. They seem to assume a new installation.
At first I just added the Access hub in my AcuRite account. That seemed to work for the Temp / Humid sensors but not my 5-in-1 weather station. Also, it did not see the names of the Temp / Humid sensors, just the IDs. Not very good.
The instructions do not reference the "replace" feature which will save the names (lets the user change the hub ID). That is okay but the user is forced to delete the original hub. This is VERY NOT GOOD. This resulted in the loss of all of my historic data. VERY disappointing to say the least. The first rule of a product upgrade is to preserve the users data. If this is not possible, then provide a method to archive the data before starting the upgrade. This may have been possible if the original hub was not deleted. The upgrade process should have informed the user.
Finally, I was able to get the Access hub connected to WU . The down side is that the required a new WU Id. So, again no historic data. The only good news is that the old WU id is still intact so some data is available.
Overall the upgrade to the AcuRite / Access is very disappointing.Let's hope it is a reliable product & communicates to the MyAcuRite site and Weather Underground.
Your wunderground data is still intact. I don't know where you get the idea you need a new wunderground ID. Wunderground will have an extended historical copy of your weather data.
My advice to AcuRite:
a) recommend a download of cloud data before replacement. Include in setup document, with more clear Replace instructions,
b) improve the cloud app so that download is not needed.
There is so much goodness in Access! No little wrinkles should be left unaddressed.
We are very sorry for any inconvenience experienced. When using the "Replace" button on My AcuRite, the historical data does NOT transfer to the new AcuRite Access. We would recommend downloading the last 31 day CSV file if you keep your historical data. If you have already replaced the HUB with Access, you can re-add the smartHUB to download the 31 days historical data. When you re-add the same Device ID and add the sensors all the information you had access to previously will be there. The highs and lows will not transfer but you can retrieve this information. Please let us know if you have any questions. Thank you.
We apologize for any inconvenience this has caused. To retrieve your data we would recommend you re-add your smartHUB back to My AcuRite. You will add back the sensors to your smartHUB that were on there previously. Once this is done you can download up to 30 days of data to a CSV file on your computer. We sincerely apologize for this. Please reach out to us should you have any additional questions.
For those of you using the new AcuRite Access I have included some instructions based off everyone's feedback. We apologize that these were not included. The picture of the way you insert the batteries in the AcuRite Access is incorrect, and we are working on getting this corrected. Before you replace the smartHUB with the AcuRite Access we do recommend downloading the last 30 days of your data as this will not transfer over. If you are transmitting to Weather Underground with your smartHUB, you will need to remove your Weather Underground sharing and add it back with the connection being the AcuRite Access. (It would be the name that you picked when you named the device) You will then add the sensor you want to transmit to Weather Underground. Please type out your station Id and password. Do not copy and paste the information. If the station ID and password do not work, please try the station ID and passkey. Please let us know if there is anything further we can assist you with.