Upgrade rip off!

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  • Problem
  • Updated 3 months ago
I paid $200 plus tax and shipping for the 5-1 sensor, and hub exactly two years ago.  And I was promised full access to the sensor, remote connections and a host of other features. Now, as a "valued customer", I'm told that all the services I paid for will just go away in 6 months.  If a customer has proof of paying full retail price for the device, the discount should be deeper. I suppose I wouldn't object too strenuously to $20, but any more is unacceptable. I tried to call (twice) to complain, but the first call was rejected due to system overload (gee, I wonder why?) and on the next call I was 27th in the queue.   Yeah.... I'm sure.    Shame on you, Acurite!
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Johnson P. Brown

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Posted 4 months ago

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AcuRite Jennifer

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Hello Johnson,

We have emailed you at the address on file. Please check your inbox.
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Johnson P. Brown

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And I just wrote you a long, detailed email stating my position, and desired outcome. 
The message was undeliverable to the email account you used to contact me.
 You can't make this stuff up.
 I guess tomorrow I'll try to FAX you the message I wrote.
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Johnson P. Brown

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Send me an email address which I can use to actually reach you if you wish to save us both some time.
rastaman0284@gmail.com
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AcuRite Rachell, Employee

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Hello Johnson,
We are again very sorry for any inconvenience you have experienced. We have resent the email that was sent to you. There should be no issue responding directly to the email that was sent.  We apologize again for any issues experienced, we are happy to assist you. Thank you.