Upgrade? For WHAT?!

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  • Updated 2 months ago
Unreal. So, exactly what do I gain by upgrading to the new Access? And spare me the ability to connect to a GB switch, and having battery backup. That means NOTHING to me.

If the Access had the ability to read from a lightning sensor AND the lightning data could be displayed to the app/MyAcurite website, that would be one thing. But, I gain NOTHING by being FORCED to upgrade my SmartHub. So, for us "basic" users, just what are we gaining by being forced to upgrade? Nothing...that's what. There is absolutely nothing that I will gain (or have the ability to gain) by getting the Access.

As I said above about lighting detection. The current SmartHub cannot read lighting sensors, AND lightning detection is not available on the app and on MyAcurite. At least if those things were made available, that would be one thing. But we are being forced to upgrade a device that works just fine just to keep our systems operational?

I don't care about the ability to connect to a GB switch, nor do I care about a battery backup. But, I still have to pay more money if I want to continue using my current products? If you want to stop selling the SmartHub and providing firmware updates to it, that's one thing. But to completely stop allowing it to work is beyond ridiculous.

And for anyone at Acurite...could you imagine if you had your computers at home, and when they put out a new ethernet/wifi standard for increased speeds, that you were FORCED to purchase these new products just to keep connected to the net? You would expect that your current equipment would still function like it always has. Even if the speed upgrade would not affect you in any way, you would still be forced to spend more money just to keep your current equipment operational.

Think about TVs for a second. New 4k standards are a hot item right now. If your current equipment isn't 4k, you don't get to see things in 4k...but you don't lose what you already have. If you're happy with the TV you have, it still works...just like it always has. You lose nothing, you gain nothing. Not so with this stupid forced upgrade for AcuRite Access.

Apparently AcuRite needs to learn what 'backwards compatible' means.

Oh, and you're not saving me $90 with the upgrade email...you're COSTING me $40 plus tax/shipping.
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Bart

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Posted 3 months ago

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Bart

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Forgot to add...what's with the short time window to get the discount? Only current customers would have access to the discount, so why not allow current users up until the full EOL of the SmartHub to get the discount? I'll tell you why...you want us to act fast. You don't want to give people much time to start looking at other companies' products because you are forcing us to spend more money just to keep our current setups operational. If we take our time to look around, and decide to go ahead and stay with AcuRite, and we end up deciding beyond March 31, then we get no discount. That's why. If we want to keep using our existing systems, not only do we have to spend MORE money, but if we take our time to look around at other offerings, we could end up spending YET EVEN MORE MONEY if we don't act quickly.

Does AcuRite really think we don't know how the game is played? Do you really think we are all that stupid? Good grief. Who at AcuRite actually thought this was a good idea?
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Bart

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I agree. I'd rather spend $300 (or whatever) with a different company than spend another $40+ with a company that thinks I'm a fool, just to keep my current setup. I sure hope AcuRite reconsiders this bad idea. But, even if they do, doing so will take a little time, and by that time they will have a bunch of suckers that upgraded to the Access already by the time they would reconsider.

Big thumbs down, AcuRite.
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Paul Gat

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And the more people that upgrade, the less likely Acurite will care about the plight of any remaining SmartHub owners.
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SteveT

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I decided to upgrade. The remote battery pack was a game changer for me. Couldn't find another brand with that option for a reasonable price if at all. But will dig deeper next time the 5in1 has any issues or needs replacing.
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paulg

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SteveT, Let us know how it goes with the new Access setup. The 5in1 is a pretty solid unit; it's the hub, MyAcurite interface, and company policies that seems to be what irritates a lot of customers, me included.
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SteveT

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paulg....It went OK. After I found that you need to edit the device using the IP address. It didn't work until I added the ID, Device and password. Also had to go to the AcuRite>my devices and replace the smart hub so that my Station ID remained the same. So....so far so good.
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Jon

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Not only that, but, the new hub only supports 7 devices. The old one supports 10. So, if you have 10 devices, you get to buy two new hubs. I haven't read about the gigabit connection, but, if that is one of their selling points, it is completely BOGUS. The hub is barely transferring any data at all. There is absolutely no reason for it to support gigabit. And if they are saying that is why they are dropping support for the old hub, it is a completely bogus claim. Also, maybe I don't want a hub with a battery in it. Batteries can catch on fire. I would just assume to not have it. Acurite, like you said, needs to add meaningful features. Then, maybe people will complain less. Otherwise, there will be lots of complaints. I would like to see them up the number of supported devices. It should be more, not less than the old hub. Make it support 15 devices. Then, maybe will be willing to upgrade and not complain. As it stands now, I will warn everyone I know and tell them to not do business with Acurite.
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Bart

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Yes, exactly Jon. My biggest issue with this is there is really no reason for the average person to upgrade....but if they want to have their setup continue working, they have to. Dropping from 10 to 7 supported devices is NOT an upgrade. That is a DOWNGRADE. Like you said, if the Access would support MORE than the SmartHub, that would be one thing (not necessary for me, but at least they could qualify it as an 'upgrade'). When in fact, they downgraded it. And...we have to pay for it...just to keep our devices online.

And good point about the batteries. :)

I'm already out searching for new equipment from other companies. I'd rather spend more than $40 just to get with a company that doesn't pull this kind of garbage on it's customers.
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Bart

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Heck, I hope the manufacturer of my truck doesn't email me telling me that they will offer me a discount to add a bathtub to my truck...which I don't want/need. And if I don't get this bathtub that my truck will no longer run.
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Roger Coult

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Excellent analogies, Bart!
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Chateau

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Pretty much my sentiments concerning the ' Upgrade ' to Access. There is nothing gained for my personal use.

Really struggling with AcuRite at this point. I have two smartHUBs , one at home and one at a distant location, both under my one account and email address.

They are offering a discount for only one Access device. Even if I am able to  get the  discounted ' Upgrade ' to Access for each smartHUB,  what is gained for me personally? Nothing that is apparent.

I too could care less about gigabit or battery backup on a device that reports temperature and humidity. I do care about the fact that my ' Upgrade' to Access will  only support 7 devices while my present smartHUB supports 10 devices. 

Considering the fiasco with smartHUB firmware a couple of years back and even though that was eventually worked out, I am still constantly bombarded with random emails notifying me that one or more of my sensors is offline and I should check the batteries, etc. but strangely enough those same random sensors seems to magically come back online later with no attention on my part.

Is Access any better or will I continue to experience the same with my ' Upgrade'  for only $40 plus shipping and taxes?

EDIT: In regard to the short time frame on getting my ' Upgrade ' for only $40 plus taxes and shipping, yes, why the short time frame?

If I haven't decided by March 31, 2018 and no longer qualify for the ' discounted Upgrade' then the game is all over with AcuRite, I will simply  abandon the whole mess. At least I won't get all those emails about my sensors being offline after August or whenever the smartHUBs go offline.
(Edited)
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danny lewis

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Good luck with getting the discount the reason being you expect to get a space to input the code and it never comes up. When you the last button your order is placed and for the full 129.00 Have tried for almost 2 weeks to get ahold of them and never got through to anyone other than a box email response. Then all of a sudden now there are no responses not even the good ole you are number x in line. Their support line is totally down something is smelling a bit rotten in Denmark and probably time to look at legal aspect from all of us they have ripped off.
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Bart

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@anyone reading this. Got any suggestions for a new system? I'd like to stay at or below $300? All I need is your basic information (essentially what the 5in1 offers) and the ability for the data to be sent to the internet. I don't use a stand alone monitor, but I do use my current system's webpage (MyAcurite) and the iOS app. So basically that's all I need. Your basic temp/humidity/wind/rainfall, data sent to the internet viewable via a webpage, and an iOS app.

I just discussed this whole mess with my wife, and she is in the same boat that I am. This is total crap. She'd rather spend $300 and go with a different product line than get suckered into spending $40 this way. Of course, we do still need to meet our criteria as stated. :)
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Mark Wagner

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Ambient WS-2902
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Seth

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The other thing about the battery is that batteries crap out over time. My hub is plugged into a UPS. My internet modem/router is also plugged into a UPS. That means that it continues to send data when the power is out, instead of the access storing the data for later. Also, it is easy to replace the battery on my UPS whenever that is required.
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George D. Nincehelser

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The battery backup in the Access is 3 AA batteries.  Very easy to replace.  You'll get notifications if the batteries go low or bad, both on myAcurite and by a warning light on the Access itself.

If your internet service goes out, too (or instead), it's also covered by the battery backup.
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Seth

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Well thank you for the one piece of positive news of the day. If I were considering buying one, I may have actually looked at the specs. I just assumed that it would be an internal lithium ion. I've found another solution from a different company. I will replace my equipment with theirs in August.
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AcuRite Rachell, Employee

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Hello All,

We understand your frustration and apologize for any inconvenience this may cause you.  Below are some key features the Access will provide you.  I understand you have discussed some of these updates above.  We are happy to answer any questions you may have.

The AcuRite Access is an upgrade device that replaces the HUB. Some features for The Access follow.
Has a backup battery feature that will allow you to store up to 12 hours of data if you lose network or power to the unit. My AcuRite will also update the missed readings once internet is restored.
Compatibility with 1GB switches and the Apple routers where the HUB was not.
Will receive over the air updates for firmware. The Access checks in every night at midnight to see if there is a new version and downloads -- this allows us to FIX an issue if you have one, the smartHUB did not have that option
Improved Antennae which allows for better reception
Offers Amazon Alexa integration. The link below will provide more information regarding Alexa use.

https://www.amazon.com/dp/B079K37QYF
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Jason

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HI Rachell,
I went online to purchase and it appears the shipping charges are $33USD minimum. I go to Amazon.com and can ship it for $6.58 USD? I am not really happy about having to upgrade an 8 month old device, but to get soaked on the shipping too?
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KN

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Rachell, could you please comment, for acurite, on how the company has breached its own warranty by not supporting devices inside the 12 month time-frame of purchase, or will acurite continue to ignore customers inside the product warranty period?  What do you suggest we do?
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Matthew

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1GB network is not a selling point for a device that simply transmits weather data every 5 minutes. My current HUB works flawlessly with my 1GB Unifi network connected at 10/100MB?? (I have never really checked). I have servers running multiple VM,s that barely utilize the full 1GB connection. Battery back up is not of value to me either, as my entire network is battery backed up for more time than the battery in the new unit will last. I use the weather system for a hobby and am considering dropping it and looking for a system from a company that actually values its customers. My system is barely over a year old at this point. I would rather give 10x the money to a different company than support Acurite any longer.
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