Unscrewed wrong screw in 5-1 and now rain gauge isnt accurate. Please help! would like replacment or new one.

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  • Updated 2 years ago
  • (Edited)
Hello by mistake unscrewed the rain gauge screws and now my rainfall is not correct. Iam so upset!! At this point its still under warranty and iam not putting the 5-1 on my roof again risking falling until 100 precent sure its working properly. I'd like to exchange the unit for the same one the only thing I can't return is the mounting bracket cause its nailed to the roof bigtime and I don't have right tools to remove. Iam very depressed by this I put lots of money and time into station. Iam ready to ship back hopefully for a new replacement. This was a gift for my son hopefully accurite will exchange for same model. my email is adrlnr@yahoo.com if you want to contact me. Ive already tried to calibrate with cup but just don't feel confident doing it right for my son so my reason for a new one. Hope to here from someone soon. Edit..It was also having issues with temparatures so at this point I would really want to exchange this for an identical unit its the model number (06014RM) its brand new just 2-3 months old.. Hope this process is quick I feel really bad for my boy.
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adrian

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Posted 2 years ago

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AcuRite Jennifer

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Hi Adrian,

I see that you have contacted our customer support, and they are getting this problem taken care of for you. Please let me know if there is anything else we can help you with. Thank you. Have a great day!

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adrian

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Yea thx so much I contacted support and there are gonna calibrate for me and also add new PRO+ Upgrade for the 5-in-1 Weather Sensor which Iam including in package. Thx again hope it's doesn't take to long.