Unresponsive Bridge

  • 1
  • Problem
  • Updated 2 years ago
The lights went out on my bridge yesterday also.   Unplugged and reset the bridge 2 times.  The first time the lights went out  again.  Now I do have solid blue lights but it appears no data is being transferred. On the back of the bridge I have a solid green light and a slow blink amber light.  Weather underground has reported no contact with my station.  My dashboard is pegged at 82°, and has been since yesterday at 8 AM.  Yesterday I had a call into tech support, I was 17th in line, left my number but have not received a call back yet.   Prior to this the app for my iPhone 6s was failing each time I registered.  The new updated Acurite app asks me to log in, after doing so the app crashes and sends me back to my home screen.  Looking for some help.  I am excited to see the new interface, dismayed with the road to get there.
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vince carl

  • 13 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
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AcuRite Jennifer

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Hello Vince,

We have emailed you at the address on file. Please check your inbox. Thank you. Have a good day!
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vince carl

  • 13 Posts
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As I replied to your comment on my other post the emails are not arriving, only the notification that at New Reply has been posted to my comment.
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AcuRite Crystal

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Hi Vince,

We see that you spoke with one of our Customer Support Representatives over the phone and we are getting your bridge in for testing.  If you have any other questions, please let us know.  Have a great day!