Unit not working and no customer support!!!

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  • Problem
  • Updated 4 months ago
My outside temp has been stuck at 33 degres for weeks. Can't speak to a human. So frustrated because I just wasted 3 hours and 30 min on hold to speak about fixing the problem only to be told the system is experiencing difficulties. No kidding. What a rip off!!!!!!!
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kathkmb

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  • angry

Posted 4 months ago

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Ledrak

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Kathkmb  going by the model listed above which do you have? does the red light on the sensor flash every 15 / 30 seconds?  Do you see the signal meter on the display showing that it sees the sensor?   If this unit has the ABC switches are both the sensor and the display on the same?
(Edited)
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kathkmb

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Tryied that 3 times this morning.  No luck.  :(
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kathkmb

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I know about the warranty but if I can't speak to customer service it doesn't help.
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Ledrak

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Well they cant say you didn't try, you purchased a second unit and both sensors work with the new display so it has to be your first display is bad. I hope you get through to them for a replacement worst case is you have a spare sensor.
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AcuSheep

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@Kathkmb they now have an email address you can contact them with the problem you are having. support@chaney-inst.com    
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AcuRite Jennifer

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Hello kathkmb,

We apologize for the delay in response. How long have you had the thermometer for? We would recommend the steps in the order listed below. If this does not correct the issue please let us know.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:
1.Bring both the sensor and display unit indoors and remove batteries from each.
2. Leave the batteries out for at least 2 minutes.
3. After the 2 minutes put the batteries in the outdoor sensor only. Look for the red light on the sensor to flash.
4. Reinstall batteries in the display.
5. Give it a couple of minutes and the outdoor temperature should display.
Once the temperature displays you can put the sensor back outside.
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deana

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My outdoor brand new sensor show it is finding wireless signal, and flashing but temp is way off outdoors. How long does it take? I see two black bars on the learning mode bar on indoor unit. Thank you
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Ledrak

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Deana you need to post your model numbers, they make many and they are all different.  Generally the learning mode is for forecasting only, the temp should be reading correctly within an hour if you take a sensor from the warm indoors and place it in the cold outdoor.
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Larry DeVivo

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I'm having the same problem as kathkmb, The unit eats batteries like candy in the last few months, This morning  it was 26 and the unit was reading 44, just put new hot batteries in it to check it out today, Very frustrating to have a draw full of hot batteries and none hold, as soon as their in the indicator shows half spent, so far after installing a few minutes ago the indicator is off, I also switched channels and have done that in the past with no success, I'm letting them get to know each other now then will put the outdoor unit in place and see what happens, If it doesn't work I'm junking it   It's a 00634 model 
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AcuRite Jennifer

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Hello Larry,

Are you located in a costal region? How often are you going through batteries. If you reset the weather station with fresh batteries are you getting correct readings? Please attempt the steps below in the order listed.

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:


1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.