Unit is not registering wind speed.

  • 7
  • Problem
  • Updated 4 months ago
My unit is showing a wind direction but showing 0 mph even though the wind dial is spinning outside. I have reset the system and made sure the unit is perfectly level. What are my options to fixing this problem?

Model #01536CDI
Photo of Jaron Barrett

Jaron Barrett

  • 2 Posts
  • 0 Reply Likes
  • Frustrated

Posted 2 years ago

  • 7
Photo of Coyote Hubbard

Coyote Hubbard

  • 45 Posts
  • 8 Reply Likes
I think it wont show a speed till it makes 1MPH or better, even tho the direction can change with much less.  Give the wind cups a good gentle spin with your finger and see if you get anything.
Photo of Jaron Barrett

Jaron Barrett

  • 2 Posts
  • 0 Reply Likes
Even spinning it with my fingers it doesn't show anything. Still says 0 mph.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Jaron,

We would recommend a hard reset on the weather station. Please follow the steps below:

Perform a hard reset:

  1. Bring both the sensor and display unit indoors side by side.
  2. Remove batteries from the sensor.
  3. Remove batteries from the display unit and unplug the AC adapter (if applicable).
  4. Wait 1 minute to ensure any remaining battery power is discharged from both units. 
  5. Change the A-B-C channel on both the display and sensor making sure they both match.
  6. Reinstall batteries in outdoor sensor first.
  7. Reinstall batteries in display unit second.
  8. Let the units sit within a couple feet of each other for 20 minutes to ensure a wireless signal is received. 
    * The display should receive the signal within several minutes. 
  9. After a connection has been established you may place the sensor outdoors.
    *If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.
Please let us know if we can further assist you. Thank you. Have a good day!

Photo of John Hurst

John Hurst

  • 10 Posts
  • 2 Reply Likes
Hi! Jennifer,
That e-mail was very early in the "game", you're correspondence is the only contact that counts now.

How about a reply to? :
"You mention the reed-switch might be broken.  Perhaps your shop has a spare reed-switch on hand which I could borrow to check if this is why only very low wind speed records on the display."

If a payment is required in advance for the reed-switch, please send me the mailing address for mailing you a U.S.A.$ money order or bank transfer. Or, you could send an invoice along with the reed-switch.

Cheers,
John Hurst
Dartmouth, Nova Scotia
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6065 Posts
  • 193 Reply Likes
Hello John,
I do apologize for any inconvenience this may cause you, the reed switch is not a replaceable part we offer. If this is broken, the whole sensor would need to be replaced. 
Photo of John Hurst

John Hurst

  • 10 Posts
  • 2 Reply Likes
Hi! Rachel,

Your reply sounds like the reed-switch is something AcuRite does not manufacture, but purchases from a supplier.

Would you please advise the manufacturer's part number for the reed-switch and their name and address?

Thanks,
John Hurst
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello John,

It is not a replacement part we have available or a part that is available from a supplier either. If the sensor is over a year old we would recommend replacing it. If it is less than a year old we would initiate a warranty claim.
Photo of John Hurst

John Hurst

  • 10 Posts
  • 2 Reply Likes
Jennifer of AcuRite
Please show this message to owners/managers: 

In cold, dry weather, higher wind speeds will record up to about 20 KmPH.  In high winds and more often in damp weather, there are no accurate wind speeds. 

Outside temperature and humidity were always accurate on our model 3 AcuRite; until a couple of weeks, when all outdoor transmissions stopped.  I got out the ladder and took the unit in to change the batteries, but they tested high OK.  The inside of the case is perfectly dry and the motherboard, electronics, batteries, etc. show NO signs of dampness or water damage.

I took the unit apart again and found, for some unexplained reason, that the un-insulated copper wire was touching the antennae wire and shorting out the antennae! 
I separated the wire from the antennae.  The outdoor unit is again transmitting OK, except the wind speed in higher winds and damp weather. 

All this free maintenance information I'm sending you, at least AcuRite should do is send me a free wind speed reed-valve so I can test the cause of the faulty wind speeds.  You refused to sell me a reed-valve to check the problem.   I'll send it back to you if it doesn't work. This may help solve many of the other customers' complaints you received.

John A. Hurst
Dartmouth, Nova Scotia

  
Photo of Andrew Collar

Andrew Collar

  • 4 Posts
  • 1 Reply Like
How old is the unit? I’ve had 2 of them and they don’t last longer than 1.5 years. Acurite support never offer solutions, they just say reset it and then eventually buy a new one. Terrible quality
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Andrew,

We are sorry to hear that the weather station did not last as long as you would have liked. Typically a hard reset will correct the issue, and if it doesn't than at that point we would recommend a replacement or a warranty claim. We would also make sure the wind cups are able to move freely and not getting stuck or hung up.  When did you purchase your weather station, and what was the model number? Did the hard reset correct the issue with the wind not reading?
Photo of Dana Cross

Dana Cross

  • 1 Post
  • 0 Reply Likes
Andrew seems to have identified the problem. I got a weather station 3 in 1 two years ago last June. The wind speed stopped working around that time. I tried all of the steps more than once. I figured what the hell I got another station same kind so I took the old one apart. The circuit board under the cap at the top was corroded and one wire had corroded off of the circuit board. I'm not how this happened since the weather shields on top should have protected it. Surely AcuRite would have weather proofed this better than what I am seeing. You have the weather shield and a black porous material under the plastic and a bare circuit board under that.  No grease of any kind to protect the soldered connections and they were well oxidized. If I get the same amount of time out of this new unit then this will be the last AcuRite product I buy. Not impressed, for a few cents worth of grease this electronic part would have lasted much longer. Where I live the sensor replacement is 70.00 and a new unit is 99.00.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Dana,

We are sorry to hear you are having an issue. Where are you located? We do put a protective coating on our board to protect against corrosion. If you are in a coastal region the sea spray does eat at the coating and the board and will cause it to corrode. Are you located near the coast?  If this is the case in the future contact us to place an order and we can get a 2nd layer of protective coating put on the board for you. Thank you.
Photo of Gail Lichtenstein

Gail Lichtenstein

  • 1 Post
  • 0 Reply Likes
I have also had 2 of these weather stations and alas, both wind speeds have stopped working. What a waste of money. I will have to try other makes as I live in SA and find it very hard to obtain spares and or new units. Thank you, Neville Lichtenstein, Somerset Wwest, Cape Town
Photo of Eric Johnson

Eric Johnson

  • 3 Posts
  • 0 Reply Likes
I have a unit that stopped registering the correct temperature after 23 months of operation, and the only solution provided by AcuRite was to replace the top section of the sensor for $30. Now at 26 months of operation, my unit has stopped registering wind speed. A factory reset didn't work and the word I got from the phone support was that I would just have to buy a new sensor unit.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Eric,

We are sorry to hear this happened. Replacing the top part of the sensor would not correct a no wind speed reading.  You would need to purchase a new sensor. Are the wind cups spinning freely on the sensor? Where was the weather station purchased, and where is it located?
Photo of Eric Johnson

Eric Johnson

  • 3 Posts
  • 0 Reply Likes
They are spinning freely. I bought it from Amazon. It's usually mounted on a 5 foot post about 200 feet from the house/display.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 535 Reply Likes
Hello Eric,

I was able to review the cases, and it appears the upgrade of replacing the top part was the fan was not working in the sensor. This would correct the fan issue, but would not correct a no wind reading issue. We are sorry for the inconvenience this has caused you.
Photo of Eric Johnson

Eric Johnson

  • 3 Posts
  • 0 Reply Likes
Is the recommended remedy to purchase a new sensor? Can I buy just the bottom part of the sensor since I just bought the top part?
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 5970 Posts
  • 191 Reply Likes
Hello Eric,

If you are not reading wind speed the entire outdoor sensor will need to be replaced. The replacement wind cup assembly will not correct this issue. For your convenience, I have posted two links below to the replacement sensors we offer. Please let us know if you have any questions. Thank you.

https://www.acurite.com/5-in-1-weather-sensor-temperature-humidity-rainfall-wind-speed-wind-directio...

https://www.acurite.com/5-in-1-pro-weather-sensor-temperature-humidity-rainfall-wind-speed-wind-dire... 

Photo of Mark Formanek

Mark Formanek

  • 1 Post
  • 0 Reply Likes
My Pro 5-in-1 Color Weather Station going on 2 years now also stopped registering wind speed a day before the noreaster.   Today I followed the instructions on taking the batteries out of the unit and unplugging it from the wall....I let the main unit sit for about 1 minute with out power, put the batteries in, plugged it back into the wall, i reset everything,  and now everything works again.