Unfortunate obsolescence

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  • Problem
  • Updated 4 weeks ago
So I bought my 5-1 and smart hub two years ago.

After two years, the 5-1 started eating batteries (less than two weeks) and I found the Temperature/Humidity board had corroded to the point it was shorting out.
Whilst working on that, I discovered the solar panels/fan is dead.

It seems that the 5-1 has a lifetime of about two years. Rather than fix mine, I almost replaced it.
I can understand that a consumer grade device, out in the elements 24/7/365 might have a reasonable/limited life expectancy.

While researching the T/H board, I was shocked to find all this talk about smarthub EOL/EOS.
I never would have imagined that my smarthub would be obsolete, unsupported and useless in only two years.
Photo of Rick


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Posted 4 weeks ago

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Photo of russs


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Yup, when mine goes out completely I will NOT be replacing it with a AcuRite unit. I have replaced the fan motor and given up on trying to post to weather underground.
Photo of old_spaghetti


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Yep, I'm considering the WS-2902 as a replacement.  Been following conversations on their FB page. 
Photo of sparkie951


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Same here, but maybe a different model number... Definitely leaving Acurite over the Hub issue... There are better options.
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james sanborn

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I see that as the best thing. Replace with a brand that works from day one and has tech support. The only tech support here is from other disgruntled users of this junk.
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Joel Albert

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I've found their tech support acceptable -- for a product exposed to harsh elements constantly. My unit has worked  well for more than 5 yrs - no battery or corrosion problems - until recently when dewpoint and humidity readings started going south. 
Photo of Steve U

Steve U

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5 years outdoors is on the low side of reasonable in all but corrosive conditions. My firs WS (a Heathkit) lasted 8 years without repairs (replace plastic wind cups). 5Y later, I had to replace the bearings on those cups.  Then a LED digit went south and was easy to fix (socketed).  I don't expect any device to survive extreme storms, but when a device fails under typical weather patterns?  Way to CHEAPLY constructed. At least build  so that low cost parts can be replaced (like the redesigned Temp Humidity section in the LATER 5 in 1)
Photo of Rick


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>>I've found their tech support acceptable

The last two times I tried to call Tech Support, I was greeted with a message that I was number 43 and 49 in the queue...
Thankfully, it allowed me to leave a callback so I wouldn't have sit on the phone two hours waiting.
Sadly, no one ever called back.