Unending Lost Connection Emails

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  • Problem
  • Updated 2 months ago

I am getting at least 3 to 5 email alerts each day stating my sensors have not reported in at least 2 hours.  However, WU always has the latest information about current conditions being reported by my sensors.  What gives here?

The MyAcurite app shows the sensors have excellent signal strength, and the batteries are good even when they show off line to Acurite.  This makes no sense at all - if the sensors are off line, then why can WU always report current and up to the minute information from my sensors????

I have moved the Access device all over the place to try to get better reception and nothing I do seems to matter - near other electronics, or not does not matter.  MyAcurite just seems to randomly report the received data, even though it doesn't seem to have a problem pushing the data into WU without fail.

The wall mounted display doesn't have a problem receiving information either - this seems to be an Access issue to me.

Acurite model# 0102M and #00592TX temp/humidity sensor - both reporting to an Access hub.  All of this equipment was installed without issue less than a week ago...

Charles Fox

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Charles Fox

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Posted 2 months ago

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Bill Martin

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as George N mentioned in another post, all of the "evidence" is pointing towards Acurite servers, not individual Access units nor sensors.

Acurite will need to determine root cause and resolve.
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Jim Ace

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It's not the servers, it's access.  The signal is dropped by access for some strange reason and there is not a fix so far.
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George D. Nincehelser

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As the user stated, data is going to wunderground without any issues.  That's every 18 seconds in the case of a 5n1.

That rules out a local signal drop.
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Bill Martin

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mine has never dropped in the past X months since they replaced my Beta test unit with a production unit.

I am unsure how many servers they have with AWS to service their installed base
(Edited)
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AcuRite Rachell, Employee

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Hello Charles, 
We have emailed you at the email address associated with your community forum account requesting more information. Thank you.