Unbelievable

  • 1
  • Problem
  • Updated 3 months ago
   For the past 3 days I have attempted to reach Accurite about a problem with my new analog thermometer with no success.  On Monday March 5th I was told I was 30th in line - after one half hour of waiting I was cut off.  This happened twice.  The 3rd time I finally gave up after waiting half an hour with the queue hardly budging.
   Yesterday I called, starting at number 28 in line.  After 2 hours and 20 minutes I had advanced to number one.  I heard the phone ring, thinking 'finally, I don't have to listen to the same tune over and over' and a recording said a system failure had occurred and the call could not be completed.  I didn't hang up, and the message repeated until I was finally cut off.  
   I can't seem to get onto their web site either.  I will think long and hard before buying from this company again, and will advise friends and family  of the same thing.
   
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Jill Colver

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  • frustrated beyond belief

Posted 4 months ago

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Fred Flinstone

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It's their "Loyal Customers" service program.  See how lucky you are :)
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AcuRite Rachell, Employee

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Hello Jill,
We are very sorry for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Due to the overwhelming response to the launch of the new AcuRite Access, our call volume has greatly increased. I am happy to assist you with your analog thermometer. What is the model of the unit? What questions do you have? Thank you.
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Jill Colver

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Thanks for responding.  I threw the box away but the back of the clock reads Chaney Instrument Co, Lake Geneva, Wisc. 53147.  Here is my order info:

Your Shipment #100302229 for Order #100328867

Ordered on February 25, 2018 1:13:46 PM CST

Thank you for shopping with AcuRite.com. Your order has shipped, and is now complete.

ItemSkuQty12.5-inch Boardwalk at the Beach Thermometer01279A11Shipped ByTracking NumberFederal Express61299998661527375178

Shipping Information:Shipping Method:Jill Colver
811 Iris Ln
Vero Beach, Florida, 32963
United States
T: 5152311276   FedEx - Smart Post Approximate Arrival: 03-07-2018  

How do I return an item?
Visit AcuRite.com and click "Warranty / Returns" to view our return policy or get information on initiating a return.


Customer Support
If you have questions about your order, please contact support online www.AcuRite.com/supportor by phone at 262-729-4852.

The thermometer doesn't register the correct temperature.  It hovers around 60 degrees no matter what temperature it is.  I did have it outside on a patio wall but now it is hanging inside on a wall, more as a decoration than as a thermometer since it isn't accurate.

Is there any way to adjust the back metal coiled thing so it is more accurate?

Thank you.

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AcuRite Rachell, Employee

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Hello Jill,
Please try the following troubleshooting. Analog thermometers may need to be calibrated from time to time or even just after purchasing the product. The pointer may move during shipping, causing the thermometer to read inaccurately. If the thermometer is reading incorrectly, compare the reading to a known accurate thermometer. Let both units adjust for at least three hours. Depending on the product, there may be a knob or screw on the back of the thermometer to calibrate the temperature. If the new thermometer continues to read inaccurately, adjust the pointer by turning knob or screw on the back of the unit in the appropriate direction.

If there is no knob or screw for calibration, you will need to adjust the pointer by hand. If the temperature reading is too low, slowly push the needle up to the highest temperature and then slowly let it follow your finger back down until the needle stops on its own. Never let the needle swing back wildly on its own as this can permanently damage the thermometer. When the needle stops, it will stop a degree or two higher than where it was originally set. Repeat this process until the needle stops at an accurate temperature reading. If the thermometer is too high, follow this same process only pushing the needle down to the lowest temperature. NOTE: Some thermometers may not allow easy access to the pointer. Disassembling may damage the thermometer or void the warranty, and is not recommended.