Two Smart Hub but one not yet active

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  • Updated 3 months ago
I have two smart hub. The first is active and I already have the upgrade code. However the second one is not yet active. I bought it one mouth ago to install it on a remote house (it it is phisically there) with no possibility of being connect in the short term (but I have a photo of the back of device with the MAC address). How can I apply for the upgrade code without having it active on may account?
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Monte da Aranha

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Monte da Aranha,
We are very sorry for any inconvenience this has caused you. I can see we had reached out to you regarding this however, you are located outside of the US and Canada.  At this time we only ship to the US or Canada. To order from using the discount code you will need a valid US or Canadian address and a card associated with a valid US or Canadian address. The discount is only valid through We are very sorry for any inconvenience this may cause you.