Two New Access Units - Could not activate with Acurite

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  • Updated 3 months ago
  • (Edited)
Received two Access Units today and connected both to my existing network which consists of a Tenda AC15 Router running Tomato firmware, tagged vlans, one D-Link DGS-1100-08 Smart Swith connected to a router port and various Tenda G1005D and G1008D Gigabit switches connected to a router port or at the other end of Cat5e cable.

My existing SmartHUB is located in a cabinet at other end of house with a Tenda G1008D switch at router and a Tenda G1005D switch in the cabinet fed by a Cat5e cable between. The SmartHUB and 3 other devices have worked without issue using this arrangement for sometime now.

I installed one of the new Access units in this same cabinet, disconnected a non critical device from the G1005D switch to make room for the Access Ethernet cable and left the SmartHUB still working as well. The Access powered up with flashing red light and then became a slow flashing blue light and stayed that way. I could connect to the Access webpage without issue but received the " Device must be transmitting data before you can claim it" when trying to add it to MyAcurite. Obviously the slow flashing blue light is an indicator that the Access is not communicating with AcuRite.

Connected the other new Access and had the same issue. Not communicating with AcuRite but all the other devices in that same cabinet including the SmartHUB were working fine. I tried connecting the Access straight to the Cat5e feeder cable with a G1008D Gigabit switch (connected to router) on the other end of the Cat5e and it would not work.

Having a second Cat5e cable in the same cabinet, I connected an Ethernet patch cable from the D-Link DGS-1100-08 switch at my router to the second Cat5e cable running to the cabinet. Plugged one of the Access units into the second Cat5e cable in cabinet and bingo, the light turned solid blue and I could activate the Access. Unplugged the first Access, plugged in the second Access to this same cable and the light on it turned solid blue and it could be activated.

This would tend to indicate that the Access units are extremely picky about switches (possibly other routers as well but that is speculation on my part).

They would not communicate with Acurite (flashing blue light) connected to the  Tenda G1005D and G1008D switches, even though I could connect to the Access webpage using Chrome.

So so far they are working fine connected to the D-Link DGS-1100-08 Smart Switch (solid blue light).

One thing I noticed, no matter which Gigabit switch I used, D-Link DGS-1100-08 or Tenda G1008D or G1005D, the switch port light the Access is connected to are amber, not green as any other Gigabit device indicates. This would tend to indicate the Access is really a 100 Mbit device or at least that is what my switches are telling me.

EDIT: Forgot to mention earlier, went into My AcuRite Dashboard and used 'Replace Option' to remove my SmartHUB MAC address and add my Access MAC address. Worked great and all my sensors transferred over. I had eight sensors but had removed one that I could do without and the remaining seven transferred over without issue.
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Chateau

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Posted 3 months ago

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George D. Nincehelser

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A slow flashing blue light means the Access is running from battery.

The Access is a 100 Meg full-duplex device.

     
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Chateau

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Yes, you are correct. My description of the blue light was erroneous. What I should have said was ' Pulsing ' blue light as in Starting up, Connecting to Network as shown above.

I can see where someone might even mistake this for a 'Solid' blue light it is so faint a pulse.

As to 100 Mbit Full Duplex, I had read somewhere that it was gigabit but my switch leds and your comment confirms that it is not gigabit.
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Chateau

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Also, the second Access unit is for a remote location and I have a Tenda switch there. Probably will have the same issues but time will tell on that.
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Chateau

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Ran into a problem with my Access today. Was working OK in cabinet at far end of house on the D-Link switch but was having some issues with signal strength on my 5-In-One and a tower, both sensors are withing 20 feet of Access in cabinet.
At any rate, decided to move Access to center of house where I have an existing Cat5e data jack. Tested new Ethernet patch cable and Cat5e cable beforehand with a simple go/no go LAN tester and all looked good.

Problem started when I unplugged the Access at old location in cabinet and moved it to the new location in center of house. Nothing I could do would get it to come back online. Back to the slow 'Pulsing' blue light indicating that it was starting up and connecting to the network. Tried removing batteries and power and then reconnecting everything, same results. Went to lunch and left Access power unplugged and batteries out for about 45 minutes. Reconnected everything and same results, 'Pulsing' blue light.
OK, gave up and moved it back to the exact same spot in cabinet at far end of house, same Ethernet patch cable, same D-Link, everything same, nope won't connect, 'Pulsing' blue light starting up and connecting to network.
Logged into my router and deleted the DHCP lease to the Access and let it reconnect but no joy since it got the same IP address as before. Out of desperation I plugged the Access Ethernet patch cable into a different router on another subnet which gave it a new DHCP IP Address. The Access connected almost immediately with a 'Solid' blue light and all my sensors showed back online within a few minutes.
Now for the good part, unplugged the Access from the second router, plugged it back into the data jack in center of house where it refused to work earlier and it connected almost immediately with a 'Solid' blue light. All my sensors are showing online and working now as well. It is also using the same IP Address as earlier when it would not connect.

All of this would tend to indicate (in my case at least) that forcing the Access to obtain a different IP address and connecting to AcuRite will get it back into a state that will allow it to connect again at the old IP Address.
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Chateau

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Did a test by disconnecting the power supply from the Access and plugged it back in a few seconds. The Access went into the 'Pulsing' blue light, starting up and connecting to the network routine but refused to connect to AcuRite.

Waited awhile and while still not connecting, moved the Access Ethernet patch cable to the second router forcing it to get a different IP Address and it connected, 'Solid' blue light.

Moved the Access Ethernet patch cable back to the original router and it connected with a 'Solid' blue light.

This would tend to indicate (in my case and others per reports on this forum) that the Access does not do well in a short power outage situation and apparently is incapable of recovering. 
As shown above, I simply unplugged the power supply and plugged back in and the Access failed to connect until forced to update to a different IP Address in another subnet. After that it will connect using the original IP Address so long as you do not remove power, per my tests.

EDIT: For clarification, both routers in my tests are using the same ISP. The second router I refer to is an AT&T Gateway and the main router is my Tenda AC15 router behind the AT&T Gateway.
(Edited)