Trouble Transferring Data from Display Console to a file on my Computer

  • 2
  • Problem
  • Updated 2 years ago
I have a dilemma. Three days ago, my 02032C display console started to give me a message that the data logger is full and the data needs transferred to a PC. So I then proceeded to plug it into my computer to transfer the data into a designated file using PC Connect. After about ten minutes, I noticed that the status bar hadn't moved, and after fifteen minutes, a message appeared saying that no weather data was available to transfer. How can that be if the message on the display says that it is full? And how can I fix this problem and get the data moved into a file?
Photo of Jarret Ingram

Jarret Ingram

  • 3 Posts
  • 0 Reply Likes
  • Very Frustrated

Posted 2 years ago

  • 2
Photo of Michael Floden

Michael Floden

  • 114 Posts
  • 5 Reply Likes
I have similar problem where my unit transfered data for a couple days and then quit. Nobody at Acurite has any idea how to fix the problem. I even tried to contact the software vendor and they would never answer my emails to their contact link/address. Let me know if you have any luck fixing it.
(Edited)
Photo of Dan

Dan

  • 4 Posts
  • 1 Reply Like
I have the same problem as Jarret -- I get a message scrolling on the console that says "data Logger full" -- "transfer to pc".  I hook up with USB cable and plug in to laptop and I have tried, "upload" no luck and then I tried "download" and a menu came up with a downloading progress bar that starts but never finishes.  No data logger transfer.  Why not?
Photo of Jennifer

Jennifer

  • 12 Posts
  • 1 Reply Like

Hello All,

I would make sure that you have the display on USB mode 3. If you have a Windows 7 or 8 computer, then I would recommend downloading the AcuRite connect software. This is our latest software. If this does not correct the problem of the data downloading from the display to the computer, please contact AcuRite customer support at 877-221-1252.

Photo of John Bzdel

John Bzdel

  • 19 Posts
  • 2 Reply Likes

I have the same problem and yes, the USB mode is set to 3...this is VERY disappointing that you have a MAJOR Software issue that your Company refuses to acknowledge...the new version of Software that I just downloaded today still make ZERO difference!

Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes

Hi John,

Can you please provide me with the model number of your weather station, and what version of Windows you are using on your computer? Before you installed the update  were you able to successfully transfer the information to a CSV file?  We are looking into this situation, and I do apologize for the frustration.

Photo of John Bzdel

John Bzdel

  • 19 Posts
  • 2 Reply Likes
Model 02032C with Win 10 Home
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes

Hello Everyone,

Please make sure that you have the latest AcuRite Connect software downloaded. This is version 1.2.1 and this is the link to download it. http://www.acurite.com/kbase/downloads/AcuRite-Connect.html  Once you have it downloaded please make sure your display is in USB mode 3, and it is plugged into the computer.

Once it is plugged into the computer you will see under status on the AcuRite connect software it says display console is detected. Right below that you should get a message that says data received with a current timestamp. Once you receive this message, you should be able to transfer the data from the display console to the computer by clicking the transfer now button under data transfer. Depending on how much data you have saved to the display, this may take a couple of minutes to download.  Once the data is downloaded you should be able to see the information in a CSV file.   If this does not correct the problem, please contact AcuRite customer support at 877-221-1252.