This solved my Access connection problem

  • 1
  • Idea
  • Updated 2 weeks ago
  • (Edited)
I had the same problem as the many others with my new Access not connecting to the internet and to My Acurite.  After much time, I discovered the following. It worked to change blinking red to solid blue within 60 seconds and has worked everytime we lose the internet either to a power outage or the ISP is down.  I just used it half an hour ago after we lost internet for a couple of hours.  The indicator lights went from flashing red to solid blue in under a minute, more like 30 seconds.

The sequence seems to be CRUCIAL!!!  With the internet working:

1) unplug the wall wart power cable
2) remove the battery compartment hatch. No need to take out the batteries
3) Plug the POWER CABLE back in
4) replace the battery compartment hatch.

This got my Access on line when it was brand new and every single time we lost the internet, including this afternoon.  Of course there is no guarantee it will work for you, but it only takes a minute or two to try and might save you messing with static IP addresses etc.  

BTW, my Access unit has run for weeks without interruption (except for the frequent power and ISP failures that is hahaha) and seems to be a stable unit. At least at my location.
Photo of GHG

GHG

  • 12 Posts
  • 6 Reply Likes

Posted 2 months ago

  • 1
Photo of awsum140

awsum140

  • 89 Posts
  • 17 Reply Likes
Good luck!  I did that so often because it loses connection so frequently that the battery contact for the center battery fell off the tiny piece of melted plastic that holds it in place.  Mine ran fine for two months and now fails more often than works.
Photo of Roy Griffith

Roy Griffith

  • 54 Posts
  • 5 Reply Likes
The battery contact for the center battery on my second access (second home) fell out the first time I opened my access.  Installing my first access was a breeze, this second one I can't get the MAC ID to be accepted by my Acurite. Will follow the procedure above as well as power cycling my modem/router.  The hub at this location has been working fine for months. The Access seems to be pulsing a blue light, not solid and I never saw a red light.
Photo of Chateau

Chateau

  • 114 Posts
  • 30 Reply Likes
To my knowledge, A 'Pulsing' blue light means it is not communicating with AcuRite. You will probably be able to connect to the Access unit's local web-page using it's IP Address when in this condition but will not be able to 'claim' it at Acurite or once activated with AcuRite, will be offline.

I never had any luck with removing the power and batteries as suggested above. In fact, my Access will fail every time I simply unplug the power supply and plug it back in. What was a happy Access with a 'Solid' blue light will then become a failing Access with a 'Pulsing' blue light that is not communicating with AcuRite.

Two things have enabled my Access to communicate with Acurite (Solid blue light) when I encountered the 'Pulsing' blue light, which according to AcuRite,  the Access is ' starting up and connecting to the Internet'.

1) Replaced Tenda Gigabit switch with a D-Link Gigabit smart switch in one instance fixed things originally. I need to revisit that since that may have not been the problem based on later failures with power outage.
2) Force my Access to get a different IP Address by plugging the Ethernet patch cable into a different router, getting a Solid blue light and then moving the Ethernet patch cable back to the original router and then getting a Solid blue light again using the original router and IP Address that would not connect earlier after power was lost and restored.

The Access seems to be the only device I presently have on my network that exhibits this kind of behavior. Even the much maligned SmartHUB would reconnect after a power failure. 
Photo of awsum140

awsum140

  • 89 Posts
  • 17 Reply Likes
Great device.  Get a new network switch if it doesn't work.  What a fix that is.  My Access stays solid blue whether data is showing on MyAcuwrong or not.  The SmartHub never seemed to lose communications with wither MyAcuwrong or WU although it did report anomalous data on a fairly regular basis.  I attribute that to USB conflicts or lack of filtering on the SmartHub.
Photo of Roy Griffith

Roy Griffith

  • 54 Posts
  • 5 Reply Likes
Just went through the procedure of trying to get my access to work and what I have noticed is that when I connect it to a working Ethernet cable there are no flashing green or yellow lights on the Ethernet plug on the Access. Just the pulsing blue light on the front of the Access. Reconnected my old hub and it has flashing yellow and green lights on the Ethernet plug. Tried three different cables. Could I have a bad Access?
Photo of Roy Griffith

Roy Griffith

  • 54 Posts
  • 5 Reply Likes
My access is plugged directly into a Verizon modem/router. Tried 3 different cables. And the old hub works on any cable I plug into it and plug into the same router.
(Edited)
Photo of awsum140

awsum140

  • 88 Posts
  • 17 Reply Likes
I solved my Access connection issue.  I unplugged the power and network, then removed the batteries and put it on the shelf.  I then re-installed PC Connect and plugged my Smart Console back in.  That connected to both MyAcuRite and WU immediately.  Unfortunately, the Access device isn't even heavy enough to make an effective bookend.
Photo of Roy Griffith

Roy Griffith

  • 54 Posts
  • 5 Reply Likes
Called Acurite. Convinced them the Access was bad, have to send it back. They will diagnose and either fix or send a new one. Could take 1 to 3 weeks. Sigh.
Photo of awsum140

awsum140

  • 88 Posts
  • 17 Reply Likes
Consider yourself lucky to have gotten through to anyone from what I've seen here. They should just send a new one, fixing would not be an option I would accept. I shut down the PC Connect as well, it's conflicting with the video driver and slowing down video for my surveillance software.
Photo of Roy Griffith

Roy Griffith

  • 54 Posts
  • 5 Reply Likes
I think the trick to get through, is to call  early in the morning. I was still on hold 20-25 minutes. I tried to convince the CSR to send me a new one and I would send mine back, and if I didn't they could charge me for the new one. I was told "That's not the way it works." She was as helpful as she could be, Acurite just has  a crappy return policy.
Photo of Drew Shock

Drew Shock

  • 545 Posts
  • 116 Reply Likes
From my experience with my two Access, I beginning to think it's a problem with the Ethernet port not the Access itself. My blue light shows its working but it's lost communication with the router when ever the power blinks for a second. Unplugging and re-plugging the Ethernet cord usually gets it working again. Of course that makes the battery backup useless for quick outages.

I have my smartHUBs still running also and they rarely miss a beat. I'm returning the Access I still can. I'm stuck with one of them. Hopefully someone  finds a hack for the smartHUBs so they will still work when Acurite gives up on them next year.
Photo of Justin McIntyre

Justin McIntyre

  • 12 Posts
  • 1 Reply Like
Similar problem, Access cuts out for hours at a time then cuts back in for exactly two reads and then is down again. Oddly my WU account appears to be updating frequently, every 2 minutes or so. I looked at the IP address and when the unit works its changing the address constantly, when it fails the IP address stays the same. This could just be that it works with a new IP address and then myaccurite account cut off the data feed. I'm fairly convinced that this is a problem at Acurite and not the unit itself, why else would it provide timely data to WU and give crappy results for myaccurite website. Be nice of the tech folks would chime in here with something other than the obvious fixes.
Photo of Drew Shock

Drew Shock

  • 520 Posts
  • 110 Reply Likes
Justin just to throw in another wrinkle, I use my smartHUBs to update WU since my Accesses miss to many data points. Interesting that your WU account keeps updating, mine did not. If Access didn't update to MyAcurite it didn't to my WU also..

There maybe multiple problems at play here. Someone in another forum mentioned that the Ethernet controller circuit on the Access is separate from the rest of the circuitry. I know by testing mine that if I unplug it and quickly plug it back in, the blue lights come back as normal but the Ethernet connection to my router drops out. So any time there is a quick fluctuation in power it goes offline and I have to go unplug and re-plug the Ethernet back in to get it to work.

I did have 2 days in a row where the Access missed over an hour of data, so what stopped it and started backup I don't know. My smartHUB only missed an occasional 1 to 3 data points those same days, never an hours worth.

I think the Access is very prone to RF interference. I have found with my smartHUBs they work great with sensors less than 30ft away no matter what position you place them in. With further sensors over 50+ feet, once you get them turned just right they do great even it they are close to the modem and or router. The Access is easily confused when placed near (within 3 feet) of the modem and or router. I'm in the process of trying to separate them further to test. I will post my results when I get a chance.

Have you checked your rain data? I have had my Access record rain 3 times when we didn't have any. This is a rarer occurrence then the missed data.
Photo of John Z

John Z

  • 885 Posts
  • 184 Reply Likes
Drew, a few comments:

First off, my three Access devices continue to serve me very well. On your urging, I took a good look at my .csv files looking for missing data. I looked closely at quite a few days over several weeks. I do see an occasional (rare, maybe once every 3 or 4 days) loss of a single posting, nothing more. Maybe I need to look harder. Rain resets appear to have been fixed by v.047. I have not ever experienced phantom rain.

I can make the short power outage glitch happen, but in the location prone to that I run off a UPS. Yeah, I know, I shouldn't have to.

I run these in two locations. One is very rural and very RF quiet outside, with some IoT devices running inside. I get phenomenal range there. The other location, with two Access units present, is typically suburban. The RF environment in Access' channel at that location is raucous. So many bleeps and chirps that it is like sunrise in the aviary. Access seems to do just fine pulling all my sensor data through that mess. 

I believe you are correct that Access is more sensitive to interference. That is a downside of heightened sensitivity. Some types of interference will have the effect of reducing Access' sensitivity to legitimate signals by activating Access' internal Automatic Gain Control. Also, Access' antenna reception pattern (shaped like a donut) supports your observation about sensor elevation relative to Access.

It appears that there may be consumer electronic devices in some homes that unintentionally radiate a strong continuous signal in Access' channel. User and radio ham Chuck Hast found that his cable modem did that, and he had to hunt all around his home to find a place to escape it. I drove around my suburban neighborhood with a capable radio, and found several homes emitting pretty strong signals. Access would not be happy in those homes. For completeness, I used some lab gear and an antenna to radiate a continuous 1 micro-watt signal into Access' channel, from across my house. Access went totally deaf until I removed that source.

Regarding Ethernet, Access uses a W5500 controller from WIZnet. This is an integrated "Ethernet in a can" solution that has found its way into many designs. The W5500 gets its power only from the external 5V module, through a regulator.

The processor in Access is a member of STMicroelectronic's 32f103 family. It is quite powerful. The processor, the MICRF211 radio, and a flash memory chip appear to receive power from either batteries or the external supply. A pair of diodes look to be doing the steering. Whichever has the higher voltage would provide the power.

Why the power glitch? Dunno. Just hoping it is a power-down timing thing that can be fixed in firmware, but I am uncertain.

Finally, User David Pushee found a truly bizarre failure mode in his Access. His was posting data to WU just fine, but sometimes posted wrong data or no data to MyAcuRite. By inspecting his splash page, he found the real-time-clock in his Access to be running 3X too fast! When it got significantly ahead of true UTC, MyAcuRite would refuse to accept the data, until Access did another call to network time and temporarily corrected itself. SMH on that one!
(Edited)
Photo of Brett

Brett

  • 32 Posts
  • 11 Reply Likes
I'm having the exact same problem.  It worked perfectly for about 4 months until I had to move my router.  I'm thinking the DHCP may have reassigned the ip address and screwed up something.  Myabe I'lltry to assign a static ip.
Photo of Gareth Gammon

Gareth Gammon

  • 6 Posts
  • 0 Reply Likes
Hahaha.  I started this thread a while ago and things were great; no loss of signal reports, easy to restart after a power outage etc.  Now, after a month or so I get multiple loss of contact messages daily. Interestingly, as others have found, WU keeps right on reporting even though MyAcurite is not updating. Like right now. I have Rapid Fire enabled and WU is updating every 15seconds or so and MyAcurite has not changed in half an hour.   Go figure.   I value WU far more than MA so as long as it keeps going maybe I will just leave it.  Sort of sounds like the problem is not with the Access but with Acurite. The data is getting through or WU would not be reporting.  
Photo of John Z

John Z

  • 895 Posts
  • 186 Reply Likes
Drew, one more thing.


I got a little lucky today. I spotted the "signal" indicator on my Atlas display drop to zero bars. Puzzled, I opened the splash page for an Access. I saw there that all four of my sensors were showing strength=zero. Even more interesting, all four were showing as reporting at precisely the same time. A little while later I checked my data, and yes, a data posting was missing. Just at that time. Tentative conclusion: because sensors transmit on different periods, every once in a while they will pile on at the same moment in time. Collision, mutual interference, unavoidable loss of data. Stuff happens. Four way collisions probably don't happen very often, but I bet that lesser alignments do.
(Edited)
Photo of Drew Shock

Drew Shock

  • 542 Posts
  • 114 Reply Likes
John I was wondering what happens when all the sensors are trying to update at the same time.
Photo of Drew Shock

Drew Shock

  • 545 Posts
  • 116 Reply Likes
John and others, I looked at just over 2 weeks of data for my local station. That's when I switched from DSL over the phone to Xifinity cable for internet.

When I do my power outage test the Access does fare better with the cable Arris TG862 modem/router than the DSL Actiontec C1000A-D. The latter would not reconnect if the outage was 6 seconds or less. The first one it has to be a second or less. Better but still doesn't work as advertised.

I checked through the data for two weeks and the smartHUB performed somewhat worse with the new setup but still fared better than the Access. The smartHUB is 18 inches away from the router and the Access almost 2 feet at 23 inches away.

Both units had 20 times they did not update. However, the smartHUB only missed 2 data points for 18 of those and only 1 data point for the other 2.

The Access missed only 1 data point for 14 of the misses. The other six were for 12, 6, 14, 5, 4, and 3 misses. That means twice the Access didn't update for an hour and three times for 1/2 an hour.

I do have a more rural station which probably has less RF but the sensors are over 100ft away and I had to really find the right spot for the smartHUB to pick them up. I did not buy an Access for that location since I don't have much faith in them. I may take the one I have at my house out there just to test it. But with my experience with the Access, I rather just try a different brand station when the smartHUB becomes obsolete.

I hoping someone finds a hack so we can still use it with WU.
Photo of Drew Shock

Drew Shock

  • 545 Posts
  • 116 Reply Likes
Not sure how those with good connections from the Access do it. I have tried re-positioning the modem/router and the Access but no matter where I put them the Access will miss 30 minutes to an hour of updates in a row every day to every other day. Plus it still misses quite a few single misses everyday. My smartHUB will miss a couple of data points two or three times a day only.

What do I have to do, mount the Access on the post with the 5 in 1?

Acurite please do not discontinue the smartHUB it is a better product than the Access. I guess Access is easier on your servers since it misses so many updates that's less data it has to store.
(Edited)
Photo of Justin McIntyre

Justin McIntyre

  • 12 Posts
  • 1 Reply Like
Hello all,

So it looks like I have a tentative solution to my problem with the Access. BLUF: I set my router to lease internal IP addresses from "FOREVER" to "2 WEEKS" and the unit is reporting data every 5 minutes.

My router log file was showing the following for my Access unit before this simple and completely random change

05/07/2018 13:38:20 sending ACK to 192.168.2.4
05/07/2018 13:38:20 sending OFFER to 192.168.2.4
05/07/2018 13:38:17 sending ACK to 192.168.2.4
05/07/2018 13:38:17 sending OFFER to 192.168.2.4
05/07/2018 13:38:15 sending ACK to 192.168.2.2
05/07/2018 13:38:15 sending OFFER to 192.168.2.2
05/07/2018 13:38:12 sending ACK to 192.168.2.2
05/07/2018 13:38:12 sending OFFER to 192.168.2.2

After the change to the router and save and restarting the access via the webpage (192.168.2.4) I've had one request in 1 hours worth of time

05/07/2018 13:54:30 sending ACK to 192.168.2.2
05/07/2018 13:54:30 sending OFFER to 192.168.2.2

So the requests for an IP address have gone from several a minute to one and the time reported on, the unit keeps the same IP adress before it would go up every (10 minutes to several hours), and the Access unit time stays synced with the router time which was the problem with the MyAcurite site. no more speeding ahead into oblivion!

Seems like a completely random fix..... So.... as an experimentalist I changed the setting in my router back and..... things look good, and..... reset the Access via the IP adress, annd back to BULLSHIT

05/07/2018 14:25:33sending ACK to 192.168.2.2
05/07/2018 14:25:33sending OFFER to 192.168.2.2
05/07/2018 14:25:30sending ACK to 192.168.2.2
05/07/2018 14:25:30sending OFFER to 192.168.2.2
05/07/2018 14:25:28sending ACK to 192.168.2.2
05/07/2018 14:25:27sending OFFER to 192.168.2.2
05/07/2018 14:25:25sending ACK to 192.168.2.2
05/07/2018 14:25:25sending OFFER to 192.168.2.2

Setting my router again from "FOREVER" to "2 WEEKS", and every thing is back to normal. Frankly I have no clue why this appears to be working and the fix appears to be correlated, so while it may seem random that the lease time from "forever" to "two weeks" let's the Access unit do its thing in peace. The reset of the Access after the router change just forces a NTP time reset. So for a long winded reply you should give it a try. 

-justin

Router is a 2010 Belkin N300 wireless unit, and my Access unit was siting 6 inches away from it at the time of these tests.
Photo of GHG

GHG

  • 12 Posts
  • 6 Reply Likes
Okay, having lived with Access for about a month or so, I am declaring that it is a POS and will be replacing it with my old Smart Hub bridge. After support runs out I will have to find another way to get data to Weather Underground. Because Access forced their users to purchase new equipment if they wanted to continue to upload data to the web, I feel they have the responsibility to provide a device and service that is at least as reliable as the system they have replaced.  They have clearly failed to do so to date and need to take strong positive steps to correct the problems or offer a full refund to those unhappy with their new Access.  (Me, me, pick me!!!)

I have no knowledge of American laws but am asking Canadian users if there is any interest is seeking to launch a class action law suit against Acurite for failing to provide promised performance from both their Access device as well as the on-line service.  I would ask for Access be redesigned to eliminate the obvious problem with it and that the upgraded device be provided free of charge to those who purchased the device or a full refund for the cost of Access and shipping/tax charges.

I would prefer that they fix the problem and quickly. 
Photo of Leslie Sullivan

Leslie Sullivan

  • 5 Posts
  • 1 Reply Like
It seems the pattern is that the access loses contact every 5-6 hours. My access is down more than it is up. I wish I didn't delete the smart hub. I never had this problem with the smart hub. I finally turned off the alerts from the access. Emails were driving me crazy. Every time I have checked my access today it has been offline.
Photo of Brett

Brett

  • 41 Posts
  • 16 Reply Likes
I deleted my access today and deactivated the smart hub. It’s working perfectly.
Photo of Brett

Brett

  • 41 Posts
  • 16 Reply Likes
R e a c t I v a t e d the smart hub. Damned auto correct...
Photo of GHG

GHG

  • 12 Posts
  • 6 Reply Likes
Yeah, me too. The Hub works great!  No loss of connection emails in over 24 hours now and was getting 3 or 4 a day.  Too bad about winds gusts, but I can live with that.
Photo of George D. Nincehelser

George D. Nincehelser

  • 6549 Posts
  • 1213 Reply Likes
The SmartHUB does do wind gusts, but they have to be at least 18mph per the NWS definition.

Many felt the NWS definition was too strict, so the minimum speed clause was removed in the Access.  (not everyone is pleased with that, though)
Photo of GHG

GHG

  • 12 Posts
  • 6 Reply Likes
I did not know that.  Thanks for the info! We use metric here and 18mph is 29kmph. That riles up the lake pretty well out front. Too bad it is set so high as it is useful to see high gusts for the day on WU even if they are not very strong.
(Edited)
Photo of GHG

GHG

  • 12 Posts
  • 6 Reply Likes
YAHOO!! NOT ONE "LOST CONNECTION" EMAIL SINCE RE-INSTALLING MY SMART HUB!!! and yes I am shouting!!!

The Access bridge is back in its box. It's a piece of junk.  I want a refund! What are my chances?
Photo of Drew Shock

Drew Shock

  • 542 Posts
  • 114 Reply Likes
GHG, I hear you! I'm still using my smartHUBs to transmit data to MyAcurite and WU. Just can't get any consistency of data out of the Access. If Acurite can't fix the Access issues (I would prefer if they could) with a firmware update or replacement within the 90 day return period one of mine is going back, I already have the RMA. Unfortunately, my other one is over the over 90 days. I'm glad I didn't buy one for my third station.
Photo of Chateau

Chateau

  • 114 Posts
  • 30 Reply Likes
My Access at a remote location went offline this morning during a short power failure of a couple of minutes. 

My remote router is not showing an active IP Address for the Access. All other devices on the remote network are working,  just not the new and improved upgraded Access with Firmware 047.

Wish I had left the SmartHUB online.

UPDATE:  The remote Access just came back online and is now showing an active IP Address. It appears the Access was offline for about 8 to 9 hours or so before it recovered from the power failure.  Somewhat of a guess, but it appears the Access was unable to recover and obtain an IP Address until I remotely rebooted the router.
(Edited)
Photo of Drew Shock

Drew Shock

  • 542 Posts
  • 114 Reply Likes
Chateau I think the issue is with the Ethernet controller. The lights on my Access come back on like normal after a power outage but sometimes I can't reach the IP page and of course it's because the Ethernet connection does not reset. Most of the time I just unplug the Ethernet from the back of the Access and let it blink red three times and then plug it back in and it works. On occasion I have to remove the power and the batteries to get it back online. Resetting the router works sometimes also.

What a bummer I was looking forward to the battery backup and rain not resetting. Instead they made it worse than the smartHUB. My smartHUBs reset the rain after a power outage but at least they start reporting data again without any interaction from me.

The Access was a good idea with bad implementation.

 

Photo of Jim Ace

Jim Ace

  • 149 Posts
  • 20 Reply Likes
Amen    LOL
Photo of Brian

Brian

  • 1 Post
  • 0 Reply Likes
The OP's trick worked for me.  

To Acurite's credit, at least for me, the Access has been very solid.  It's no easy task to try to design products that account for every possible 'odd' configuration of consumer grade network gear.  Let's be honest, some of which is very old.
The one time I've had a challenge here is when I reset my router back to factory defaults and the router rebooted, dropping the network connection for a split second.  I think the Access wanted to hold onto it's IP lease, assuming that since the network port was still live, all was well.  It wasn't :-), and despite disconnecting and reconnecting the network cable a few times, it never picked up the new lease.  Perhaps if I had let it sit for 24hrs (which is the IP lease the router gives, some routers give up to 7 days lease or more) the lease would have expired and it would have requested a new IP and all would have been well.  I didn't want to wait that long, so I removed power and all cables, counted to 10, plugged it in and 15seconds later all is well.

I've had the power go out once for an hour, and the Access picked right back up.
I suspect it's the really short blips or network connection dropping for just a quick moment (less than a second maybe) that seems to make it grumpy.  Or perhaps My Access is not accounting for the fact that when the power goes out, many routers will try to give it a different IP lease when the router starts up again.  Meanwhile it's sitting there trying to talk on the IP it had before the power outage, which could potentially now be assigned to a different device on the network.  Would take some testing to confirm this.

All that said, it's a 1st gen of the new version.  There will be bugs... keep trying different things, experiment with placement of the device and your network gear, be patient with support and don't give up.
Another thing I'm trying is setting a static IP for the Access, that way it will always get the same IP when the router comes back up after a power outage.  But that's more advanced router configurations that I realize some may not be comfortable with.

FWIW
(Edited)
Photo of Drew Shock

Drew Shock

  • 541 Posts
  • 114 Reply Likes
I don't know how much credit I can give Acurite when they had a product that did work and replaced it with one that doesn't.

My smartHUB restarts every time there is a power outage no matter how quick or slow. The Access will fail if the outage is less than 6 to 1 sec. depending on the router. I guess if you put the Access on a battery backup along with the router it would solve the Ethernet issue. But if that's what it takes, what was the purpose of adding battery backup to the Access? The one in my remote location I don't use to report to WU. I use my smartHUB because it always comes back online. I guess I could put the battery backup-ed Access on a battery backup.

You say this is the 1st generation and to wait for them to work out the bugs? Should they not have did that in the testing phase? And what if they can't fix it? We are now stuck with a defective product?

I have tried the reserved IP address but it still can't reconnect after a quick power outage.

Because of the antenna setup on the Access it does better with sensors 10ft or less off the ground. Do you think when Acurite was designing it they thought, "why would someone put their sensor on or above the roof?" Of course many of us do and the smartHUB does better with those placed higher than 10ft.

The smartHUB isn't perfect either but the Access was a disappointment. It sounded great on paper.

I'm sure Acurite gave it their best. Sometimes you just make a bad product.
Photo of mike

mike

  • 15 Posts
  • 0 Reply Likes
https://support.acurite.com/acurite/topics/access-sporadic-connectivity-on-acurite-dashboard

check your UTC time on the Access and compare it to an external NTP server, e.g., https://time.is/UTC - is the time off by greater than > 6 minutes? if so, is your dashboard report its offline. I am willing to bet it is.
(Edited)
Photo of Drew Shock

Drew Shock

  • 542 Posts
  • 115 Reply Likes
Not sure your above statement solves anything, does it?

I decided to check my currently reporting Access splash page time with your UTC link above. They were within seconds of each other.

I had to reset my modem/router to log into it. I unplugged it for 30+ seconds and restarted it. After the reboot, my smartHUB just kept on reporting without a hitch. My Access stopped sending updates. I went to the Access splash page which shows 2018-06-07T01:20:40 and the time page from your link shows same date but time of 01:13:22. The Access dashboard showed online but was not updating. I unplugged the Ethernet cable from the Access for 20 secs. and reinserted it. Still no updates. I removed the batteries and unplugged the Access for 30+ secs. then put the batteries back in and inserted the plug. The splash page synced back up with the UTC time. It took another couple of minutes before it started reporting again. I could ping the splash page even when it wasn't reporting.

The Access just can't handle all power outages, with itself or even if it's just the modem being reboot. It should start reporting again just like the smartHUB does after power is restored. There is an issue with the Access which I believe is a defective Ethernet controller. Acurite doesn't chime in on the issue so returning them is all that can be done.