This solved my Access connection problem

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I had the same problem as the many others with my new Access not connecting to the internet and to My Acurite.  After much time, I discovered the following. It worked to change blinking red to solid blue within 60 seconds and has worked everytime we lose the internet either to a power outage or the ISP is down.  I just used it half an hour ago after we lost internet for a couple of hours.  The indicator lights went from flashing red to solid blue in under a minute, more like 30 seconds.

The sequence seems to be CRUCIAL!!!  With the internet working:

1) unplug the wall wart power cable
2) remove the battery compartment hatch. No need to take out the batteries
3) Plug the POWER CABLE back in
4) replace the battery compartment hatch.

This got my Access on line when it was brand new and every single time we lost the internet, including this afternoon.  Of course there is no guarantee it will work for you, but it only takes a minute or two to try and might save you messing with static IP addresses etc.  

BTW, my Access unit has run for weeks without interruption (except for the frequent power and ISP failures that is hahaha) and seems to be a stable unit. At least at my location.
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Gareth Gammon

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Posted 3 weeks ago

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awsum140

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Good luck!  I did that so often because it loses connection so frequently that the battery contact for the center battery fell off the tiny piece of melted plastic that holds it in place.  Mine ran fine for two months and now fails more often than works.
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Roy Griffith

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The battery contact for the center battery on my second access (second home) fell out the first time I opened my access.  Installing my first access was a breeze, this second one I can't get the MAC ID to be accepted by my Acurite. Will follow the procedure above as well as power cycling my modem/router.  The hub at this location has been working fine for months. The Access seems to be pulsing a blue light, not solid and I never saw a red light.
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Chateau

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To my knowledge, A 'Pulsing' blue light means it is not communicating with AcuRite. You will probably be able to connect to the Access unit's local web-page using it's IP Address when in this condition but will not be able to 'claim' it at Acurite or once activated with AcuRite, will be offline.

I never had any luck with removing the power and batteries as suggested above. In fact, my Access will fail every time I simply unplug the power supply and plug it back in. What was a happy Access with a 'Solid' blue light will then become a failing Access with a 'Pulsing' blue light that is not communicating with AcuRite.

Two things have enabled my Access to communicate with Acurite (Solid blue light) when I encountered the 'Pulsing' blue light, which according to AcuRite,  the Access is ' starting up and connecting to the Internet'.

1) Replaced Tenda Gigabit switch with a D-Link Gigabit smart switch in one instance fixed things originally. I need to revisit that since that may have not been the problem based on later failures with power outage.
2) Force my Access to get a different IP Address by plugging the Ethernet patch cable into a different router, getting a Solid blue light and then moving the Ethernet patch cable back to the original router and then getting a Solid blue light again using the original router and IP Address that would not connect earlier after power was lost and restored.

The Access seems to be the only device I presently have on my network that exhibits this kind of behavior. Even the much maligned SmartHUB would reconnect after a power failure. 
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awsum140

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Great device.  Get a new network switch if it doesn't work.  What a fix that is.  My Access stays solid blue whether data is showing on MyAcuwrong or not.  The SmartHub never seemed to lose communications with wither MyAcuwrong or WU although it did report anomalous data on a fairly regular basis.  I attribute that to USB conflicts or lack of filtering on the SmartHub.
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Roy Griffith

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Just went through the procedure of trying to get my access to work and what I have noticed is that when I connect it to a working Ethernet cable there are no flashing green or yellow lights on the Ethernet plug on the Access. Just the pulsing blue light on the front of the Access. Reconnected my old hub and it has flashing yellow and green lights on the Ethernet plug. Tried three different cables. Could I have a bad Access?
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Roy Griffith

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My access is plugged directly into a Verizon modem/router. Tried 3 different cables. And the old hub works on any cable I plug into it and plug into the same router.
(Edited)
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awsum140

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I solved my Access connection issue.  I unplugged the power and network, then removed the batteries and put it on the shelf.  I then re-installed PC Connect and plugged my Smart Console back in.  That connected to both MyAcuRite and WU immediately.  Unfortunately, the Access device isn't even heavy enough to make an effective bookend.
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Roy Griffith

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Called Acurite. Convinced them the Access was bad, have to send it back. They will diagnose and either fix or send a new one. Could take 1 to 3 weeks. Sigh.
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awsum140

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Consider yourself lucky to have gotten through to anyone from what I've seen here. They should just send a new one, fixing would not be an option I would accept. I shut down the PC Connect as well, it's conflicting with the video driver and slowing down video for my surveillance software.
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Roy Griffith

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I think the trick to get through, is to call  early in the morning. I was still on hold 20-25 minutes. I tried to convince the CSR to send me a new one and I would send mine back, and if I didn't they could charge me for the new one. I was told "That's not the way it works." She was as helpful as she could be, Acurite just has  a crappy return policy.