This device is already in use | AcuRite Customer Community

Hi there,

My dad recently purchased a 5-in-1 PRO+ Weather sensor. I was not with him when he set it up, but he was able to see the station on the app. When he looked at it again, it disappeared. When he attempts to add the station again, it says the device is already in use. He purchased it from amazon, and the seller was amazon.com. I think he incorrectly put in the wrong email when he signed up for his account.

Nick Anderson

1 Post
0 Reply Likes

Posted 3 months ago

3 months ago

Steve U

436 Posts
54 Reply Likes

Did your dad register? That is why the ID is in use.
When Acurite CS get in, they can look up the e-mail associated, so he can use the original Account.
Post your dads name that he registered with, then they can PM you for more info (this saves them from having to ask, then wait for you to reply.

Comment

2 months ago

AcuRite Rachell, Employee

6236 Posts
197 Reply Likes

Hello Nick,
We apologize for the delay in response. We have replied to the email that you sent to us. Please check your inbox. Thank you.

Comment

2 months ago

Nightphox

1 Post
0 Reply Likes

I had my smarthub working fine until I reformatted my phone and reset my router. My device list is gone and it is requiring me to do the setup again. With add device, I am getting "belongs to someone else" as well. I would like to get my smarthub running please!

(Edited)

Comment

2018-05-15T17:03:30+00:00

AcuRite Rachell, Employee

6236 Posts
197 Reply Likes

Hello Nightphox,

We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.