The readings on my MyAcurite dashboard are incredibly inaccurate

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  • Updated 4 months ago
Here are the numbers right now
89.9°F03/03/2018 20:35
Temp Low89.7°F03/03/2018 20:30
Dew Point High110°F03/03/2018 20:35
Dew Point Low110°F03/03/2018 20:35
Feels Like High108°F03/03/2018 20:35
Feels like Low108°F03/03/2018 20:30
Heat Index High256°F03/03/2018 20:35
Wind Chill Low90°F03/03/2018 20:35
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Chuck Weeks

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Chuck,
We can see you are currently offline on My AcuRite.  Please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Make sure that your PC does not go into sleep mode. In order for the information to transmit online, the following things need to happen.

You need to keep the display plugged into the computer

You need to have the software running

The computer needs to stay on and running (going into sleep mode will prevent any readings from transmitting)

The computer needs to be online at all times

If one of these things is not happening that could be why your information is not transmitting online. Thank you.