The AcuRite app is not updating on my iPhone or iPad since 8:04 pm last night

  • 1
  • Problem
  • Updated 8 months ago
The AcuRite app is not updating on my iPhone or iPad since 8:04 pm last night. This happened a couple of weeks ago. I got it to work again by unplugging the Acurite router for about 30 minutes, then it reconnected and updated for only one day. The app is updated, the batteries are good in my 5 in 1 weather station and my 2 sensors. My indoor weather station IS updating from the 5 in 1, but not updating on my iPhone, iPad, or the myacurite.com website on my laptop.
Photo of sdmotel

sdmotel

  • 1 Post
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello sdmotel,

We can see that all sensors are currently online and transmitting. The 5n1 sensor does currently have a poor signal. We would recommend pulling the smartHUB out as far as you can from the router,  towards the direction of the sensor without disconnecting the Ethernet cable on the router. Wait 2 days, as it can take up to 2 days for the signal strength to update on My AcuRite to see if the signal strength improves. How far is the sensor from the smartHUB, and what type of construction material is the house made of?