The 5 in one sensor has beendisconnecting from the display unit for years!! Daily. Model 01036.

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I have an 01036 system purchased in 2015 and the 5 in one sensor has been disconnecting from the display unit multiple times daily forever since I purchased it in 2015. I've had no disconnection problems with the USB and a Windows 10 machine. No problems there. I have a second older identical display unit connected to this 5 in one sensor and it never loses connection with the sensor. I thought it might be interference because the new display unit is near a large number of electronic systems. I finally found out what was causing the problem. It was because the display unit was connected to the USB port. I unplugged the USB cable and have had no problems since then. This indicates that the problem might be caused by the Acurite software. I'm using the latest version of PC Connect, 2.0.3. The USB cable is plugged into a USB 2.0 Hub which is plugged into a Windows 10 computer. I have zero USB problems with 4 other devices plugged into this hub. Anybody have a solution?
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Chet

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Posted 1 month ago

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james sanborn

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I would try a differet USB cable from the hub to the display. Is the clock freezing as well as sensor data?
How often do you have PCconnect updating your CSV file? I would try updating more often to an appended file so less data is transmitted at one time. I know not ideal, but you have to start somewhere to troubleshoot the issue.
Sunny Skies,
KNMDEMIN14
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Chet

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The clock is not freezing. Data is updated daily to an appended file. The USB cable is perfect. I'm an IT Consultant. When the Display stops receiving, Device Manager shows there is nothing wrong with any USB device. You can sit there and watch it connect and then shortly later it disconnects. It does this 24/7. It's is highly annoying. So far, it's been full signal for three days since I unplugged the USB cable.
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George D. Nincehelser

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From your description is sounds like electrical noise is being transferred to the display over the USB cable, creating problems for the radio receiver in the display.

Adding a ferrite core to the USB cable may be helpful.

https://www.amazon.com/stardrift-10-Pack-Diameter-Ferrite-Suppressor/dp/B015RAZTIA
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james sanborn

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I think you hit the nail on the head George . RFI on the USB cable. Try a bead/core at Both ends of the cable. Or swap with a better shielded cable. Reroute the cable
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AcuRite Rachell, Employee

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Hello Chet,
Have you tried a different USB Cable as suggested above? Thank you.
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azjerry

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The OP states the 5-in-1 is disconnecting from the display. That is an RF connection and should have nothing to do with the USB connection. That connection is indicated number of bars shown on the display and in VIS reader.
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George D. Nincehelser

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Electrical noise can enter via the USB cable, overwhelming the radio receiver.

When the OP unplugs the USB cable, the problem goes away.
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azjerry

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You're right. I skipped over the fact that unplugging the cable makes the problem go away.