Temp reads -40 on phone app

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  • Question
  • Updated 11 months ago
On the my accurite app I have a yellow box indicating low batteries although I have brand new batteries in the outside sensor, the temperature reading on my accurite app is -40, and the inside the house display reads correct. Any help would be appreciated
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greg

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Posted 1 year ago

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AcuRite Jennifer

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Hello Greg,

We show the temperature is reading 90 degrees currently on My AcuRite. The My AcuRite account we are looking at has the email address registered with the community forum. Can you confirm you are not seeing the -40 anymore? Thank you.
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Loren VandenBerghe

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I have the same problem. What information do you need to troubleshoot it?
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AcuRite Jennifer

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Hello Loren,

What is the model number of your sensor? Where was it purchased at & how long have you had it? Please try the troubleshooting steps below to see if it corrects the issue you are experiencing. 

You want the display and sensor to be at least 3 feet from electronics such as televisions, microwaves, computers & radios. Follow the battery guidelines below:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4oF/-20oC) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Perform a hard reset:


1.Bring both the sensor and display unit indoors side by side.

2.Remove batteries from the sensor.

3.Remove batteries from the display unit and unplug the AC adapter (if applicable).

4.Wait 2 minutes to ensure any remaining battery power is discharged from both units.

5.Change the A-B-C Channel on both the display and sensor making sure they both match.  (if you do not have an A-B-C switch just leave the batteries out for 2 minutes)

6.Reinstall batteries in outdoor sensor first.

7.Reinstall batteries in display unit second.

8.Let the units sit within a couple feet of each other for 30 minutes when comparing for accuracy
* The display should receive the signal within several minutes.

9.After a connection has been established you may place the sensor outdoors.
*If the signal connection fails after the units are separated try a new or different location for the display unit, the sensor or both.



(Edited)