system down

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  • Problem
  • Updated 2 months ago
  • (Edited)
System showing offline for hours.
Restarted , signals back for about a minute then down again.
Same thing all day.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNYNORTH58#history
Also reset modem.
1st time I've had a problem.
5-1 display seems okay.
Have the new unit.

Any ideas

Just noticed it's not showing on modem connection.
maybe a dead unit.
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Barry Pase

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Posted 3 months ago

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Steve U

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Is there any other lights showing? (a fair indication that the power is still there)

If yes, unplug BOTH the network and power cables.  Wait 2 minutes. Plug in the Network, then the power
Did the Network lights come back?
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Barry Pase

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Did that.
Also rebooted modem and wifi.
Solid blue light.
Ethernet lights blink.
Put new batteries in 5-1 unit and access.
It is working on my acu-rite page, excellent signal, battery good, status good, all sensors connected.
1st time anything went wrong since I got it in January.
Looks like I'm down for 21 hours now

Thanks for any help.

Barry
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Barry Pase

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Forgot to mention...when I login to my spectrum account  it shows as being connect to the modem.
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Barry Pase

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Something just happened...it's back online.
Maybe a acu-rite or WU server problem?
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AcuRite Rachell, Employee

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Hello Barry,
We apologize for any inconvenience you have experienced. We are happy to hear you are back up and running. Please let us know if you have any other questions. Thank you.