So I bought a 5 in 1 kit last fall and now have to pay a Ransom to use it??

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  • Updated 1 month ago
I bought a 5 in 1 kit from Amazon last August and it's still under warranty.  Am I reading this correctly that I will have to pay a $40+ RANSOM to use it past 2018 due to some silly hub upgrade?

Is this correct? This should have been disclosed when I recently bought my kit!! 

This is a major marketing blunder. Units still under warranty should be upgraded at no charge!!

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Henny Horowitz

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  • mad

Posted 1 month ago

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Gary Laurance

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Have not heard that story yet, bought mine a few months ago and the smart hub quit working. They email me a DHL shipping label which took off last week and tracking shows the new replacement should be here next week. Very fast warranty service, and so far very good luck with the unit I have. Sounds like more than a few having problems of all sorts. But I am happy so far.
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Henny Horowitz

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Check your email from Acurite.

The smart hub will quit working permanently later this year unless you pay the ransom for their "new" Access Hub. 
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Joseph Lynn

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AcuRite just confirmed it in canned responses on their Facebook page: in order to keep the functionality that we have today, we have to pay $40 for new hardware.  

They are trying to couch it in "you're recovering the cost of your previous hardware" but in the end, if you want to continue using the Bridge's services, it will cost you $40.

Making the current product backwards-compatible should be a no-brainer and would ensure previous customers' loyalty has been honored. Acurite clearly is not concerned about customer loyalty.

What happens 2 years from now when the *next* HUB is introduced? Another $40-100 for those who just paid up in 2018?

I will never buy another Acurite product again. Buyer beware.