Smarthub Offline

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  • Updated 1 year ago
  • (Edited)
While my internet service is uninterrupted, my Smarthub is apparently off line. I stopped reporting to Weather Underground shortly after midnight today (4/5/17). Meanwhile, the "MyAcurite" dashboard both on my PC and on my cell phone using the android app indicate last update at 0500 today (5 1/2 hours ago). Do you know what may be going on? (Note: I have been consistently online up until now. No changes on this end. Did try rebooting the Smarthub without success).

Update: Not sure what happened, but I can now see the current readings on both MyAcuRite and WU. Based on time stamps it appears it came back shortly after leaving my first note (11:08 am).
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Michael Simon

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Posted 1 year ago

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Harold Ashe, Champion

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Michael, I have been getting data from a neighbor's tower sensor which is showing "low battery" but strong signal for the past 2 weeks.  His is now off line, presumably due to depleted batteries.  So, even though you might have a signal, you might want to replace your batteries.
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AcuRite Jennifer

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Hello Michael,

If your color bar on My AcuRite is showing red it means you are offline. The readings you are seeing and the signal strength show from the last time your smartHUB checked in. We are happy to hear you were able to get back online. Please let us know if there is anything we can assist you with. Thank you.
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Michael Simon

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Hi Jennifer--
The problem still occurs. I changed the batteries on the 5 in 1 thinking that was the culprit. The sensor weather data can be seen on the indoor display unit, but not on the Dashboard. Could my SmartHub be too far away from the sensor? The thing is, nothing has changed since this problem started. I received a replacement hub when folks were having issues with the firmware upgrade a while back. Now I'm wondering if moving the hub closer would make a difference. (They are about 50 feet apart right now - which is the same as the indoor display).

Here's the current My AcuRite display (the last update was about 5 1/2 hours ago):

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AcuRite Jennifer

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Hello Michael,

Please try the following steps. Power down your router and smartHUB for about 2 minutes. Disconnect the Ethernet cord from the back of the router. After the 2 minutes power up the router, and wait for it to come back online. Once it is online plug the Ethernet cord back into the router, and power up the smartHUB. Move the smartHUB out as far from the router as you can without disconnecting the Ethernet cable.  If possible move it towards the direction of the sensor. 
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Harris Ruben

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The server was probably down, like it was on April 11th.  Not your issue.  It went down the same day I installed my system and I tore my hair out trying to figure out what I did wrong!
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Michael Simon

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Interesting. Things are acting up today (4/13), also. I don't know if it is server related or me. Is there a server name or IP we can check to see if the AcuRite server(s) is up? Or is there something on this site that gives server status? I can't find anything.
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Michael Simon

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Trying an experiment, I moved my SmartHub to a window about 25 feet from the sensor (as close as I can get indoors). The LAN lights on the rear are blinking yellow and solid green (as they were before). It appears to be in order. At first I thought that was it, as the MyAcuRite dashboard went green. Sadly, about an hour later, it went back to red (offline). It is now yellow ("weak"). I'm not sure what's going on. Signal strength is continuously "poor" - as you can see in the image above, with normal battery (recently changed). How does one increase the signal strength? Is that the root of my problem?
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Michael Simon

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One more update.... after reading some older posts from Jennifer about signal strength, I reconnected the hub directly to the router, and the router is now on the other side of a large room. I also rotated the hub 90 degrees, as she recommended. Since I did that, the hub is remaining in a "green state" on the My AcuRite dashboard page, however, signal strength will not budge from "poor" (one bar). Weather Underground updates have also been steady for the past 11 hours (KPAACME2). We'll see how things shake out tonight and tomorrow.
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Steve U

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according to Acurite, the 'status' can take 2 DAYS to change (which makes it fun to optomize :/ )
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Harold Ashe, Champion

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Although it might look a bit "iffy", one bar is enough to maintain contact with Weather Underground.  Obviously, you would rather have a stronger signal, but one bar will work.
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Harold Ashe, Champion

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 My 5in1 sensor is like yours...1 bar but with a "good" status.
(Edited)
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Michael Simon

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Thanks, Harold. It's funny... after I moved the hub as close as I could to the sensor, and reconnected its LAN cable directly to the router, after a day or so, I actually got to 2 bars! And I don't want to jinx myself, but uploads to WU have also remained constant. I may get back to "gold". hahaha.

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AcuRite Jennifer

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Hello Michael,

I was able to check your account, and see that you are transmitting. We are glad to see that. Please let us know if there is anything further we can assist you with.
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Michael Simon

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Thanks, Jennifer, for checking. That's good news. I'll keep you posted if things head south.