Smarthub issues "dead?" just a red light..

  • 2
  • Problem
  • Updated 3 weeks ago

Got my NEW access hub (02/24) as was instructed.  It actually worked fine for several weeks.  However it went offline several weeks ago (03/21) and I have been unable to re-connect it.  I have tried pushing the reset button. I have tried, unplugging it and removing batteries and still,  All I get is a red light and no signal sent.  the 2023 display a few feet away is still receiving signals from the weather station in the yard.

Have tried calling several times and cant get through or end up on hold for over an hour only to get cut off,,,,

HELP!!!

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Greg

  • 4 Posts
  • 1 Reply Like
  • frustrated

Posted 3 weeks ago

  • 2
Photo of George Miller

George Miller

  • 5 Posts
  • 1 Reply Like
For Customer Service, you need to call at 7AM if you delay, you'll never get through. That's what I did after I was number 20 several days in a row.
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Greg

  • 4 Posts
  • 1 Reply Like
Thanks George, will give it a shot
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Christina Mobley

  • 1 Post
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Mine is doing the same. I just replaced the old smart hub and now this thing is doing it. My internet is fine. The station is working. Just this little device isnt working.