SmartHub communication loss

  • 3
  • Problem
  • Updated 2 years ago
After a few days of trouble in September the new update has been working well for me.  However on 10/10 at around 3:38 the hub seems to have stop uploading data.  In fact it looks like it's not getting an IP from my router.  I have power cycled both the hub and router and confirmed that the Ethernet port on the router is still working.  The Ethernet port lights are still bringing on the hub.  Was there another update that was pushed around that time frame?  It seems like similar symptoms of the original update fail.  I have not tried resetting the hub (wanted to get some idea of the problem first).
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Tim Hassel

  • 9 Posts
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Posted 2 years ago

  • 3
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Wabbitdad

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I am having the same problem.
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AcuRite Tori

  • 1368 Posts
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Hello Wabbitdad,

 If you are still offline and have the smartHub please unplug the smartHub for 2 minutes and try to plug it back in.

Enjoy your day!

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AcuRite Tori

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Hello Tim Hassel,

I am seeing that you are currently updating on My AcuRite with a good signal. Please let us know if we can offer further assistance.

Have a great day!

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Tim Hassel

  • 9 Posts
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I ended up resetting the smart hub (holding the button for ~10 seconds).  After a few hours it came back up and started updating data.
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AcuRite Rachell, Employee

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Hello Tim,

We are happy to hear you are up and running.  Please let us know if you have any other questions.  Thank you and have a great day!