SmartHub 09150M Sensor Status Loss of Communication

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  • Updated 1 year ago

After searching the net and comparing different makes and models I settled on an AcuRite 5-in-1 Weather Station. As luck would have it I found a 5-in-1 with display at Costco on sale, awesome! I got the station all set up on the roof of my house and even was able to sync two temp & humidity sensors up to the display. In March, I decided to take the next step and purchased the SmartHub so I could monitor and trend the weather outside and inside of my house and create a person weather station on Weather Underground. The setup of the SmartHub was not too bad, found a spot that was away from other electronic devices and able to receive a strong signal from all my stations. But then I started to have issues. The SmartHub would loss connection to all the devices and the “Sensor Status” light would rapid flash. So I would unplug, wait about ten minutes and plug it back in; all good. A few days later same thing, soon it was twice a day. I left it unplugged for about a week as I was annoyed with the system. Then plugged it back in and everything worked great for about 5 weeks. That was two weeks ago. The system is back to needed to be reset at least once a day. I read on the forum that the SmartHub does not like to be connected via network switch. So, I rerouted my cables and connected right to the router, no help. Shifted the sensor a few more feet away from other electronics, nothing. Now I am really annoyed. We have been having some very interesting weather the last few weeks with lots of rain, and the SmartHub seems to fail right in the middle of a rain storm, leaving me with no data to trend. We have not received any power outages, network downtime, and all of my sensors have good batteries. Any other recommendations? I am about to throw in the towel.

SmartHub model 09150M v.210224
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Branden Hayes

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  • Annoyed

Posted 1 year ago

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Roger Coult

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I feel your pain! Given the problems I see on here and the problems I am having with mine, I'm starting to think that, technologically, Acurite/Chaney are in over their head!
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AcuRite Tori

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Hello Roger,

I do see we are working with you on another thread as well as emailing. Please check your inbox. Thank you.
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AcuRite Tori

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Hello Branden,

Thank you for moving the smartHUB and plugging it directly into the router. This helps with troubleshooting. When your smartHUB is offline what are the lights doing? Where is your sensor located? What kind of siding do you have on your house? We look forward to assisting you. Thank you.
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Branden Hayes

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Thank you Tori! When the SmartHub is offline the network light is solid and the sensor light has a rapid flash. I have three sensors; 5-in-1 is on the roof about 25 feet up and has no interference, temp and humidity in upstairs bedroom, and temp and humidity about 1 foot away from SmartHub. The siding on the house is vinyl. The SmartHub is located near the doorway into the lower level of the house (not the basement more like a garden level).  
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AcuRite Tori

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Hello Branden,

When the Sensor Status Light is continuously flashing rapidly, the smartHUB has not received a sensor reading for more than 60 seconds. It sounds like you are experiencing some sort of interference. I have emailed you with the email address we have on file for some additional information. Thank you!