Smart Hub Upgrade Experience

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  • Problem
  • Updated 2 years ago
I completed my upgrade on 8/18. I have the I have a 09150TRX hub that has worked well for a number of years now. The upgrade seemed to run seamlessly and my WU data didn't miss a beat. Updates to WU were instantaneous now. The app is great and it appears all is well. What I have since seen is that the hub has lost contact 3 times since the upgrade. The first was about 24 hours later. I saw it again about 12 hours later and again 12 hours after that. What I see on my home network side is that the hub keeps renewing it's IP lease every sec or so and I am unable to reach the web interface of the device. I have been able to fix it by unplugging the power and the network cable for about 20 seconds and then replugging the power cable and then the network interface cable. So far this works to get things going again.

I will not always be able to do this so I would be happy to work with support at acurite to troubleshoot the issue.

Thanks,

Brent
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brentjwi

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Posted 2 years ago

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brentjwi

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My hub dropped out again this morning at 3:46am. The symptom is the same with the device continually renewing its IP lease. After unplugging and plugging back in the power the hub finally came up again. Please provide a resolution to this issue. Looks like the hub can only run continuously for about 20 hours before it fails
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Harold Ashe, Champion

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Hmmm...mine has been running very well for a few weeks.  I suspect that your problem is transmission failure of the signal from the sensor to the smarHUB.  What does the dashboard show for signal strength?
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brentjwi

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Signal strength is 2-3. A constant attempt to renew the IP address would not be related to signal strength. I have moved the hub to a different part of my network to see if that helps. I have noticed the hub I have does seem to have problems with gigabit Ethernet ports.
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Harold Ashe, Champion

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I suppose that could be the problem.  My router is a plain vanilla Netgear and it seems to work well with the smartHUB without trying to change the IP address.
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George D. Nincehelser

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The repeated IP renewal makes me think the device is stuck in some sort of reset condition or other loop.

As far as gigabit goes, some routers have a problem negotiating down to to the 10M half-duplex mode the bridge uses.  A flip of transmit/receive pairs can also cause problems.  My gigabit router seems to have no problem going into half-duplex mode, but if there happens to be a flip in the path too, it can't seem to correct for that.  In other words, my gigabit router seems to be able to negotiate half-duplex or a flipped cable, but not both at the same time. 
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AcuRite Crystal

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Hi brentjwi,

Can you please go to your splash page of your bridge and let us know what firmware and boot loader you have?
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brentjwi

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This problem continues. The hub will run 1 - 3 days before dropping out and requiring a reset. It would be nice if AcuRite could provide an upgrade to the firmware that would prevent the issue. My personal opinion is that the rapid fire updates that are sent through the hub since the upgrade causes some buffer to overflow and disable the hub. I have put my hub on a power controller that will power cycle the hub for 20 min in the early morning hours each day. I can also remotely power on and off the hub via an app on my phone so we'll see how the nightly power cycles work.
(Edited)
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brentjwi

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My hub has started to fail about every hour or 2 now.  I was unable to get a splash page but boot firmware is 006, firmware is 224 and my mac address is 24:C8:6E:01:0A:20.  My account is brentjwi@hotmail.com.  I am going to try and hook the hub up to an old WRT54G Linksys router this weekend and see if it gets any better.  From what I understand the hub communicates at 10mb half duplex and maybe that old router will handle that legacy spec better.  I do have another hub in the box I bought for a gift I didn't give about 6 months ago.  Would it work better being a newer model?  Not sure how I could get the new hub hooked up to my account and updated with the new firmware.  Also, would not want to disrupt my Weather Underground account as it has been in use for years.
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George D. Nincehelser

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You would have to register the bridge you haven't used under the old system, then migrate it to the new.
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AcuRite Jennifer

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Hello Brentjwi,

Just to confirm you have the Hub plugged directly into the router via the Ethernet cable provided?  We do not recommend using any ports or switches as this can cause an intermittent connection.  When your information goes offline what are the lights on your smartHUB doing?  Do you have to power cycle the smartHUB each time to get it going again, or does it come back on it's own? Thank you. Have a good day!
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brentjwi

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I have tried it both ways. Connect to main router and to an access point. The failures have gotten more and more frequent now. I am also using the cable provided
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AcuRite Jennifer

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Hello Brentjwi,

We can see that you were in contact with an AcuRite Consumer Support representative who is assisting you with getting this corrected. Please let us know if there is anything further we can assist you with. Thank you. Have a good day!