Smart hub reported to weather underground, but not no myAcurite

  • 1
  • Problem
  • Updated 4 weeks ago
On April 11th, my smarthub stopped reporting to myAcurtie from 12 AM to 5:30 AM. During this time frame, it continued to report to Weather Underground. My Access unit had no problems reporting during this time period. Was there a problem with your servers? What caused this problem, and what will you do to prevent this from happening again?
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Gregory DiCarlo

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Posted 2 months ago

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AcuRite Rachell, Employee

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Hello Greg,
I can see we have an open case with you regarding this issue. If you have any questions, please feel free to ask. Thank you.
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Gregory DiCarlo

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I did ask a couple of questions in my post. Feel free to answer them.
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Jim Turner

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Does anybody have a answer to this issue? If so post it please. I have this same issue.

Why does my Acurite show off line in the red when it is not off line at all and hasn't been? It reports fine to W U.
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AcuRite Rachell, Employee

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Hello Jim,
If you are experiencing this issue, please provide us with the following information. Thank you.

When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other?

Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running?

If you are sending to Weather Underground, do you lose connection to WU as well?

What building material is between the Access and the sensors?

What is the make and model of your router? Are you using a switch?

What brand of batteries do you have in your Access?

Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you.